FAQs & Troubleshooting
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155 Results
- 51While writing data to the memory card in the media slot, the status dialog box has not been updated. It appears to have frozen. What's happening?
- 52My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 53Can I print from or scan to Android™ Smartphone?
- 54Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 55How do I uninstall MFL Pro Suite for Windows® 98 users?
- 56How do I uninstall MFL Pro Suite for Windows® Me users?
- 57Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 58Scan a document in Mac OS X 10.7.
- 59I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 60The keys on the control panel do not respond.
- 61I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 62How do I store received faxes in memory?
- 63The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 64Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 65How do I clean the Scanner to improve the copy or fax quality?
- 66Is there any way to view how much ink is remaining?
- 67When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 68I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 69Where is the full User's Guide? I can't find enough information in the paper manual.
- 70When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 71Delete print jobs from the print queue.
- 72Open the Control Panel (For Windows)
- 73The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 74A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 75The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 76The printer status is Offline or Paused.
- 77Functions supported in the Windows 7 built-in drivers
- 78I can receive a fax, but cannot receive a telephone call.
- 79My machine does regular cleaning cycles in the night. How can I correct this?
- 80I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 81How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 82How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 83When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 84When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 85How do I clear a Machine Error 41, ME41 from the display?
- 86Scan a document in Mac OS X 10.6.
- 87How do I print the received faxes that are stored in memory? (Fax Storage)
- 88How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 89What is Distinctive Ring and how do I program it?
- 90Where can I find the serial number for my unit?
- 91How do I program the date and time?
- 92Can I reduce the size of a received fax on this machine?
- 93When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 94What is the "Station ID" and how do I set it?
- 95What is Multi-Function Link Pro Suite?
- 96I cannot receive a color fax. Why?
- 97Uninstall the drivers (Windows)
- 98I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 99I'm using Windows®. Print speed is too slow. What can I do?
- 100I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.