FAQs & Troubleshooting
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155 Results
- 51The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 52A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 53The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 54Change the printer driver settings (Windows/macOS)
- 55The printer status is Offline or Paused.
- 56Functions supported in the Windows 7 built-in drivers
- 57I can receive a fax, but cannot receive a telephone call.
- 58I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 59How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 60Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 61How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 62How do I uninstall MFL Pro Suite for Windows® 2000 users?
- 63How do I uninstall MFL Pro Suite for Windows® Me users?
- 64How do I clear a Machine Error 41, ME41 from the display?
- 65Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 66I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 67How can I clear the "INK EMPTY" message?
- 68I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 69Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 70What is Distinctive Ring and how do I program it?
- 71Where can I find the serial number for my unit?
- 72How do I program the date and time?
- 73When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 74I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 75Where is the full User's Guide? I can't find enough information in the paper manual.
- 76I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 77I'm using Windows®. Print speed is too slow. What can I do?
- 78I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 79I'm using Macintosh. What is the PreScan option used for?
- 80Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 81When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 82I'm unable to access the memory (media) card in the media slot. What can I do?
- 83Install the built-in drivers (For Windows 8 and Windows 10)
- 84The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 85Do I need a telephone line to send and receive faxes with my Brother machine?
- 86My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 87Windows 7 Support Information
- 88My machine does regular cleaning cycles in the night. How can I correct this?
- 89Why doesn't my Brother machine have a dial tone?
- 90Verify if the Brother machine has a dial tone
- 91I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 92When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 93How do I uninstall MFL Pro Suite for Windows® XP users?
- 94In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 95Scan a document in Mac OS X 10.6.
- 96Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 97Scan a document from a Windows Vista application
- 98Scan a document from a Windows XP application
- 99The keys on the control panel do not respond.
- 100How do I print the received faxes that are stored in memory? (Fax Storage)