FAQs & Troubleshooting
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290 Results
- 51Where can I find my Brother machine's serial number?
- 52The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 53I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 54Uninstall the drivers (Windows)
- 55I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 56Configure the Scan to Email Feature (Linux)
- 57Cannot print after a Windows 10 update (June 2020)
- 58Paper size settings are unavailable when I print from OpenOffice (Linux)
- 59Important points for specifying the scan area (Linux)
- 60How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 61I am unable to print from a client PC to a printer on a print server. (Linux)
- 62Protect your Brother machine against unauthorised access over the network
- 63Open the Control Panel (For Windows)
- 64Locate files scanned with ControlCenter2 (For Macintosh)
- 65The edge of glossy paper is smudged.
- 66Configure a cover page for PC-FAX.
- 67I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 68How many times will my Brother machine automatically redial a number?
- 69Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 70I can print but cannot scan via network. (For Windows)
- 71"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 72Why doesn't my Brother machine have a dial tone?
- 73Scan multiple pages into one file instead of each scan being saved as a separate file.
- 74Can I print using only the black ink cartridge when the Color cartridges have run out?
- 75I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 76When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 77How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 78Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 79The ink bleeds and the letters look fuzzy on my printed documents. What can I do?
- 80When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 81Scan a document from a Windows Vista application
- 82When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 83When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 84Where is the USB port on the machine?
- 85What kind of Media Adapter can I use?
- 86When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 87The keys on the control panel do not respond.
- 88How do I clear the message "PAPER JAM" from the display?
- 89I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 90How do I clear the message "MFC is Busy" or "Connect Failure"?
- 91When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 92Why doesn't the machine answer when receiving a call?
- 93Can I confirm that the FAX was sent correctly?
- 94What is the "Station ID" and how do I set it?
- 95I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 96I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 97I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 98What is the BRAdmin Professional software used for?
- 99Can I still receive faxes or calls when the machine is switched off?
- 100I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)