FAQs & Troubleshooting
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251 Results
- 51I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 52Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 53I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 54When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 55Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 56Improve poor print quality.
- 57How do I replace the Ink Cartridge?
- 58When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 59My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 60Cannot print after a Windows 10 update (June 2020)
- 61Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 62Large characters are printed incorrectly. (Linux)
- 63The driver installation finished successfully but I cannot print. (Linux)
- 64I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 65I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 66Send a fax using PC-FAX with LPD/LPRng (Linux)
- 67When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 68Open the Control Panel (For Windows)
- 69Open the "Scanners and Cameras" and Properties.
- 70Do I need a telephone line to send and receive faxes with my Brother machine?
- 71Locate files scanned with ControlCenter3 (For Windows)
- 72Change the printer driver settings (Windows/macOS)
- 73The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 74Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 75The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 76Windows 7 Support Information
- 77"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 78Verify if the Brother machine has a dial tone
- 79Scan multiple pages into one file instead of each scan being saved as a separate file.
- 80I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 81Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 82When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 83I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 84How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 85I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 86When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 87Which E-mail packages are compatible with ControlCenter3?
- 88Scan an image and insert it in a Windows XP application
- 89Scan a document from a Windows Vista application
- 90When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 91When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 92The keys on the control panel do not respond.
- 93How do I clear the message "PAPER JAM" from the display?
- 94Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 95Set the date and time
- 96How do I clear the message "MFC is Busy" or "Connect Failure"?
- 97Is there a way to view how much ink is remaining?
- 98Can I confirm that the FAX was sent correctly?
- 99Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 100I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?