FAQs & Troubleshooting
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225 Results
- 51I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 52Print command (LPR) (Linux)
- 53Important points for specifying the scan area (Linux)
- 54Delete print jobs from the print queue.
- 55Install the built-in drivers (For Windows 8 and Windows 10)
- 56The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 57Can I use AirPrint with my Brother machine?
- 58A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 59Change the printer driver settings (Windows/macOS)
- 60The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 61I can receive a fax, but cannot receive a telephone call.
- 62Why doesn't my Brother machine have a dial tone?
- 63Scan multiple pages into one file instead of each scan being saved as a separate file.
- 64Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 65The ink cartridges run out very quickly. Is there any reason for that?
- 66How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 67Is my Brother machine compatible with Windows Vista?
- 68Where can I find my Brother machine's serial number?
- 69I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 70I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 71I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 72I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 73I cannot install Brother drivers on Debian 10 or later (Linux)
- 74Cannot print after a Windows 10 update (June 2020)
- 75I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 76I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 77Send a fax using PC-FAX with LPD/LPRng (Linux)
- 78The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 79Send a PC-FAX
- 80Windows 7 Support Information
- 81Scan and save a document in PDF format (Scan to File)
- 82Verify if the Brother machine has a dial tone
- 83How do I clear the message "Unusable Device / Please Disconnect USB Device"?
- 84Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 85When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 86Why is it necessary for my machine to go through regular cleaning cycles?
- 87Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 88"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 89When I print, the pages are smudged with ink. What should I do?
- 90How do I know which receive mode to select?
- 91Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 92Uninstall the drivers. (Mac OS X 10.5)
- 93How do I re-install the drivers?
- 94Clear the message "Awaiting Redial"
- 95The LCD displays an error code (number). What does it mean?
- 96Uninstall the drivers (Windows)
- 97I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 98My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 99Configure the Scan to Email Feature (Linux)
- 100Scan using XSane or GIMP (Linux)