FAQs & Troubleshooting
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Latest |
106 Results
- 5106/12/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 5211/18/2022I cannot use some functions in BRAdmin Professional 4.
- 5306/28/2022How to install Brother software on a computer not connected to the Internet
- 5405/09/2022Using the CommTool (for Windows)
- 5504/18/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5604/18/2022How to update the firmware
- 5702/10/2022BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 5812/13/2021The label wraps around the platen roller when using the cutter.
- 5912/13/2021How to adjust the cut position (For Windows)
- 6012/13/2021How to set the Direct Thermal or Thermal Transfer Print Methods
- 6110/05/2021I cannot print barcodes correctly using BarTender.
- 6203/29/2021How to transfer the print programs or templates using FBPL commands
- 6303/04/2021How to install the Windows driver via Wi-Fi®/ wired network
- 6403/02/2021When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 6503/02/2021Printed barcodes cannot be read.
- 6601/29/2021How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 6701/29/2021How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 6801/29/2021How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 6901/29/2021How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 7010/28/2020What do the indicator lights mean?
- 7110/28/2020Unnecessary data such as ASCII data are printed.
- 7208/28/2020How to update firmware to all printers on the same subnet at the same time
- 7308/19/2020The printer does not start printing immediately
- 7405/28/2020The printed label contains gray lines.
- 7505/19/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 7604/14/2020How do I clean / maintain my printer?
- 7702/20/2020How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 7802/20/2020When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 7902/19/2020I cannot install the Windows driver.
- 8002/19/2020The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 8102/19/2020The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 8202/19/2020The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 8311/11/2019I cannot print and the printer driver I installed is not recognized correctly by the computer (For Windows 10 Version 1903)
- 8408/29/2019How to reset the printer by directly operating the printer
- 8506/10/2019How do I uninstall the printer driver?
- 8606/10/2019Where can I find the printer's network settings, such as IP address?
- 8705/14/2019How to clean the Platen Roller
- 8805/14/2019How to clean the Print Head
- 8904/18/2019The printed label is wrinkled.
- 9003/13/2019The left or right side of the label is not printed correctly.
- 9103/13/2019The printing position of small label is incorrect.
- 9203/13/2019The label is skipped when printing.
- 9303/13/2019The print quality is poor.
- 9403/13/2019Memory full error occurred.
- 9503/13/2019Printing is not possible.
- 9603/13/2019The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows “Head Open”.
- 9703/13/2019The power indicator does not light.
- 9803/13/2019How to skip the AUTO.BAS program only one time by directly operating the printer
- 9903/13/2019How to execute the printer configuration (Self-test) to debug
- 10003/13/2019How to calibrate the Gap/Black Mark Sensor by directly operating the printer