FAQs & Troubleshooting
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200 Results
- 5106/12/2023My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 5206/12/2023What is the Label List? (P-touch Editor 5.x for Windows)
- 5306/12/2023How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 5406/12/2023How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 5506/12/2023How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 5606/12/2023How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 5706/12/2023The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 5806/12/2023The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 5906/12/2023The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 6006/12/2023How to use the Numbering function (P-touch Editor 5.x for Windows)
- 6106/12/2023The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 6206/12/2023How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 6306/12/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 6404/12/2023Where can I find my Brother printer's serial number?
- 6503/01/2023How to create a label containing a bar code/QR code (P-touch Editor 5.2 or later for Mac)
- 6603/01/2023How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 6701/20/2023What are the cleaning sheets for? When do I use them?
- 6801/10/2023Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 6910/13/2022Where can I download the latest P-touch Editor for Mac?
- 7010/04/2022I cannot print and get an error message "Monochrome media is installed." (P-touch Editor for Windows)
- 7106/28/2022How to install Brother software on a computer not connected to the Internet
- 7205/18/2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 7305/09/2022How do I print labels distributed to multiple printers?
- 7405/02/2022I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7504/26/2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 7604/26/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 7704/18/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7804/11/2022The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 7903/31/2022How to delete the registry information and files related to the printer driver
- 8003/28/2022I cannot print.
- 8103/28/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 8203/28/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 8303/07/2022Where can I download Brother iPrint&Label? (iPrint&Label)
- 8402/16/2022How can I print using Portrait? (iPrint&Label)
- 8502/16/2022Poor print quality when printing on narrow labels. (iPrint&Label)
- 8601/17/2022P-touch Editor Lite pop-up dialog box does not appear when connecting the printer to my computer.
- 8701/17/2022How do I start P-touch Editor Lite when connecting the printer to my computer?
- 8812/09/2021How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 8912/09/2021Using the Printer Setting Tool (for Windows)
- 9012/09/2021How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 9112/09/2021How do I transfer label templates with P-touch Transfer Express?
- 9210/26/2021P-touch Editor crashes when I open it on my Mac.
- 9308/03/2021Small characters or thin lines are printed faintly.
- 9401/13/2021Can I directly operate my printer from a self-developed application software and print a label?
- 9512/23/2020Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 9611/27/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 9710/29/2020How do I create a mixed 1-row / 2-row label containing a symbol? (P-touch Editor Lite)
- 9810/26/2020Using the Device Settings (for Windows)
- 9910/22/2020How can I print data directly from Access 2010?
- 10010/21/2020How can I reset the printer?