FAQs & Troubleshooting
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146 Results
- 5104/12/2023Where can I find my Brother printer's serial number?
- 5203/01/2023How to create a label containing a bar code/QR code (P-touch Editor 5.2 or later for Mac)
- 5310/13/2022Where can I download the latest P-touch Editor for Mac?
- 5406/28/2022How to install Brother software on a computer not connected to the Internet
- 5505/18/2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 5605/02/2022I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5704/26/2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 5804/26/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 5904/18/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6003/31/2022How to delete the registry information and files related to the printer driver
- 6103/28/2022I cannot print.
- 6203/28/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 6303/28/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6412/09/2021How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 6512/09/2021Using the Printer Setting Tool (for Windows)
- 6610/26/2021P-touch Editor crashes when I open it on my Mac.
- 6708/03/2021Small characters or thin lines are printed faintly.
- 6801/13/2021Can I directly operate my printer from a self-developed application software and print a label?
- 6912/23/2020Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 7011/27/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 7111/25/2020Share your printer in Windows 7 in a network-shared environment.
- 7211/13/2020Printing is not possible. (P-touch Editor5.3 for Mac)
- 7310/15/2020What are the cleaning sheets for? When do I use them?
- 7410/13/2020The power turns off automatically.
- 7510/07/2020Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?
- 7609/04/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7707/14/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 7807/09/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 7905/19/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 8005/19/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 8105/19/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 8205/18/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 8305/18/2020What is the P-touch Address Book and how can I use it?
- 8405/13/2020How to uninstall software on my Mac computer (P-touch Editor 5.x for Mac)
- 8505/13/2020How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 8605/13/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 8705/13/2020How do I create a Name Badge Label using a template? (P-touch Editor 5.x for Windows)
- 8805/01/2020The print is horizontally compressed and not shaped correctly.
- 8904/28/2020The message "Paper cannot be fed. (There may be no more paper.)" is displayed on the print monitor screen.
- 9004/17/2020How do I import data from a CSV file into the P-touch Address Book?
- 9104/10/2020What do the indicator lights mean?
- 9204/06/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 9303/09/2020Labels are jammed in the machine or are not ejected correctly after printing.
- 9403/09/2020The printer does not print.
- 9503/05/2020I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 9612/09/2019I cannot install the CUPS driver and get a message that CUPS does not exist. (Linux®)
- 9712/09/2019I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux®)
- 9812/09/2019I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 9912/09/2019The printing position shifts vertically or horizontally. (Linux®)
- 10012/09/2019I cannot access the CUPS Web Interface (http://localhost:631) in Ubuntu. (Linux®)