FAQs & Troubleshooting
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101 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 5112/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 5212/13/2022How to identify your Operating System (OS).
- 5310/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 5410/20/2022Install the Brother Mobile Connect application (for mobile device)
- 5509/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 5609/27/2022What is the default password for my BRAdmin or Web Based Management?
- 5708/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 5808/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 5906/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 6004/20/2022Uninstall the Brother Software and Drivers (Windows)
- 6104/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6204/11/2022Control Printer Driver settings (only available for Windows)
- 6304/11/2022Cannot Print ##
- 6403/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 6503/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6603/10/2022Drum !
- 6712/15/2021I cannot connect my machine to a Windows 11 computer via USB.
- 6811/29/2021A security warning appears when accessing Web Based Management via HTTPS.
- 6911/29/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 7011/10/2021Open the Control Panel (For Windows)
- 7110/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 7203/19/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7302/16/2021I cannot print full-page photos or images using Email Print.
- 7402/03/2021Use Universal Print (Windows)
- 7501/26/2021Can I send a print job to multiple machine email addresses using Email Print?
- 7607/06/2020What driver package format is supported by my Linux distribution?
- 7706/02/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 7806/02/2020Open the Status Monitor (Windows)
- 7903/19/2020Check the remaining ink or toner level (Linux)
- 8001/06/2020When I print images, the quality is not good (Linux)
- 8112/25/2019Protect your Brother machine against unauthorised access over the network
- 8212/06/2019Where can I download Brother iPrint&Scan application for Mac?
- 8312/03/2019The downloaded driver's name is different from my machine's name. (Linux)
- 8412/03/2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 8511/27/2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 8610/29/2019Large characters are printed incorrectly. (Linux)
- 8710/29/2019The driver installation finished successfully but I cannot print. (Linux)
- 8810/23/2019To install the printer driver easily using a tool. (Linux)
- 8904/25/2019No Toner
- 9001/24/2019I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 9101/24/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 9211/22/2018Install the optional lower tray
- 9310/29/2018My Brother machine has no power.
- 9408/06/2018When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 9506/04/2018My Brother machine could not be found over the network when I installed drivers on my computer.
- 9603/25/2016What is the difference between the toner cartridge and the drum unit?
- 9703/25/2016Supported models of Universal Printer Driver for PCL
- 9803/25/2016Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 9903/25/2016Discover the MAC address of the Brother network card
- 10003/24/20162-sided Disable or 2-sided Disabled