FAQs & Troubleshooting
Latest |
127 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 5101/23/2023The printer status is Offline or Paused.
- 5201/23/2023Cannot Detect
- 5301/23/2023No Paper Tray1/Tray2/MP Tray
- 5401/23/2023Drum !
- 5501/23/2023Colored spots at 75 mm (3.0 in.) intervals or at 29 mm (1.1 in.) intervals
- 5601/23/2023Ghosting images
- 5701/20/2023Vertical colored streaks or bands appear on the page
- 5801/06/2023Condensation
- 5912/19/2022I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 6012/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 6112/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 6212/13/2022How to identify your Operating System (OS).
- 6310/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 6410/20/2022Install the Brother Mobile Connect application (for mobile device)
- 6509/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 6609/27/2022What is the default password for my BRAdmin or Web Based Management?
- 6708/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 6808/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 6907/28/2022Update the Driver or Firmware for your Brother machine
- 7006/30/2022Check the Node Name of the Brother machine
- 7106/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7206/08/2022Color offset
- 7306/08/2022Uneven color density across the page
- 7406/08/2022Correct the Color Printing
- 7504/25/2022Wrong Toner Cartridge
- 7604/25/2022Where can I find my Brother machine's serial number?
- 7704/20/2022Uninstall the Brother Software and Drivers (Windows)
- 7804/14/2022Adjust color settings by using the custom setting in the printer driver (Windows only)
- 7904/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8004/11/2022Wireless setup is requesting a WPS PIN to complete the setup
- 8104/11/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 8204/11/2022Too Many Trays
- 8304/11/2022Control Printer Driver settings (only available for Windows)
- 8404/11/2022Unusable Device
- 8504/11/2022Cannot Print ##
- 8603/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 8703/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 8803/23/2022I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 8912/15/2021I cannot connect my machine to a Windows 11 computer via USB.
- 9011/29/2021A security warning appears when accessing Web Based Management via HTTPS.
- 9111/29/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 9211/10/2021Open the Control Panel (For Windows)
- 9310/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 9403/19/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9502/16/2021I cannot print full-page photos or images using Email Print.
- 9601/26/2021Can I send a print job to multiple machine email addresses using Email Print?
- 9707/16/2020Cannot print after a Windows 10 update (June 2020)
- 9807/06/2020What driver package format is supported by my Linux distribution?
- 9906/02/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 10006/02/2020Open the Status Monitor (Windows)