FAQs & Troubleshooting
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150 Results
- 5103/25/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 5203/25/2016Can I print from or scan to Android™ Smartphone?
- 5303/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 5403/24/2016Is my Brother machine compatible with third party print servers?
- 5503/24/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 5603/23/2016What can happen if the wrong paper is used in your machine.
- 5711/10/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 5804/21/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5912/17/2014Stop my Brother machine from automatically redialing a busy number.
- 6012/17/2014Change or delete a Group stored at a One Touch/Speed Dial.
- 6112/16/2014Can I send a fax without scanning the documents into memory?
- 6212/15/2014I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 6312/15/2014Adjust my Brother machine's Sleep Mode setting.
- 6411/25/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 6511/19/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6609/25/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 6709/19/2014Why doesn't my Brother machine have a dial tone?
- 6806/05/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 6902/10/2014I cannot print with Windows Vista 64bit.
- 7001/27/2014What are the various reports available on my fax machine and how do I print them?
- 7101/27/2014I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 7201/27/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 7301/27/2014What is the "Station ID" and how do I set it?
- 7401/20/2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 7505/14/2013I am experiencing problems sending a fax, what can I do?
- 7605/10/2013I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 7705/10/2013Why doesn't the machine answer when receiving a call?
- 7805/10/2013My FAX/MFC will not Dial. Why?
- 7905/10/2013How do I clear the "Awaiting Redial" error?
- 8004/25/2013Verify if the Brother machine has a dial tone
- 8101/28/2013The keys on the control panel do not respond.
- 8206/29/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 8306/14/2012Change or delete a Group stored at a One Touch/Speed Dial.
- 8405/14/2012Send a fax
- 8503/20/2012Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 8603/19/2012Replace the drum unit.
- 8703/19/2012Replace the toner cartridge.
- 8811/16/2011When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 8911/04/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 9011/02/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9111/02/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9209/22/2011Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 9308/31/2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 9408/29/2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 9508/26/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 9607/19/2011My Brother machine has no power.
- 9704/13/2011How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 9803/23/2011Set up a Group for Broadcasting faxes.
- 9903/16/2011Make copies using my Brother machine.
- 10003/15/2011How does Caller ID work with my Brother machine?