FAQs & Troubleshooting
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277 Results
- 51Can I print from and scan to iPhone, iPod touch and iPad?
- 52The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 53Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 54I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 55I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 56Scan a document in Mac OS X 10.7.
- 57White spots or black spots at 3.7 in. (94 mm) intervals
- 58When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 59The keys on the control panel do not respond.
- 60What is a "Generic PCL Driver"?
- 61Toner specks
- 62How do I clear the message "Jam Duplex" from the LCD?
- 63How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 64How do I program the date and time?
- 65How do I clean the scanner to improve the copy or fax quality?
- 66White lines down the page
- 67The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 68Can I use non-Brother or third party supplies with the Brother machine?
- 69Faint
- 70The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 71How do I factory reset the print server?
- 72When I share a FAX/ DCP/ MFC via a Windows XP PC, the machine prints garbage characters. What can I do?
- 73Clear vertical lines or streaks that appear in the copies I made
- 74All black
- 75I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 76My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 77What driver package format is supported by my Linux distribution?
- 78Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 79When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 80Windows 10 Support Information
- 81How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 82"Offline" appears on the Status Monitor.
- 83I cannot 2-sided (duplex) print from Mac OS X 10.6/ 10.7.
- 84What is the difference between the toner cartridge and the drum unit?
- 85The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 86Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 87The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 88When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 89How to load numbered checks or forms in the paper tray?
- 90I updated the Web BRAdmin and cannot enable the logging function.
- 91I cannot use the "Modules Update" button on Web BRAdmin.
- 92How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 93Can I buy any MICR toner?
- 94Uninstall the Brother Software and Drivers (Windows)
- 95I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 96My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 97"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 98I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 99I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 100I cannot print using my Brother machine on a wired network. (Windows/macOS)