FAQs & Troubleshooting
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107 Results
- 5105/14/2019Your Scanner Cannot Be Detected on the Network During Installation
- 5205/14/2019If You Cannot Complete the Wireless Network Setup Configuration
- 5305/14/2019Wireless LAN Error Codes
- 5405/14/2019Your Brother Machine Cannot Scan over the Network
- 5505/10/2019Important points you need to confirm before configuring your Brother machine for a wireless network.
- 5603/07/2019What is Brother iPrint&Scan?
- 5701/21/2019When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5812/20/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 5911/19/2018The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 6011/08/2018Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6108/10/2018I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 6208/06/2018Check the Network Name (SSID) that your machine is connected to.
- 6305/17/2018I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 6403/05/2018"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 6501/25/2018I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 6610/27/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 6710/20/2017Enable or disable the Brother machine's USB interface.
- 6809/08/2017Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 6904/07/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7002/03/2017Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 7109/08/2016Setting up the Web icon (Brother Web Connect) function.
- 7207/28/2016Reset the Scheduled maintenance counter
- 7303/25/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7403/25/2016Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 7503/25/2016The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 7603/25/2016Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 7703/25/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 7803/25/2016Can I print from or scan to Android™ Smartphone?
- 7903/24/2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 8003/24/2016In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 8102/10/2016The error message "Incorrect PIN" appears and I cannot scan data to the Network (Scan to Network) or SharePoint (Scan to SharePoint).
- 8202/10/2016I cannot import the Address Book data exported from the other machines by using the "Web Based Management" or "Remote Setup Software" to my machine's address book.
- 8301/05/2016Card Jam
- 8401/05/2016The scan result of thick documents is enlarged or its bottom part is cut off.
- 8501/05/2016My scanned image is missing.
- 8601/05/2016The LCD displays an error code when I use Web icon (Brother Web Connect).
- 8701/05/2016Document Jam
- 8811/25/2015Clean the roller
- 8911/20/2015Load Documents
- 9011/19/2015Scan and save documents to the Android™ mobile devices using my Brother machine.
- 9111/18/2015Replace Pick up roller
- 9211/18/2015Clean the scanner
- 9311/18/2015Replace Reverse Roller
- 9411/18/2015Scan error due to length, reduce length
- 9511/18/2015Configuring frequently-used scan settings on your Brother machine.
- 9611/18/2015When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 9711/18/2015Paper suitable for scanning
- 9811/18/2015"Multifeed detection" or "Multifeed Detection Error"
- 9911/18/2015On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 10011/18/2015What is Brother Web Connect?