FAQs & Troubleshooting
Latest |
158 Results
- 5106/12/2023The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 5206/12/2023How to use the Numbering function (P-touch Editor 5.x for Windows)
- 5306/12/2023The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 5406/12/2023How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 5506/12/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 5606/02/2023I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5704/12/2023Where can I find my Brother printer's serial number?
- 5811/28/2022Using the Communication Settings (for Windows)
- 5906/28/2022How to install Brother software on a computer not connected to the Internet
- 6005/18/2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 6105/02/2022How do I connect the printer and my mobile device via Bluetooth®?
- 6204/26/2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 6304/26/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 6404/18/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6503/31/2022How to delete the registry information and files related to the printer driver
- 6603/28/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 6703/28/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6812/09/2021How to use P-touch Library
- 6912/09/2021Using the Printer Setting Tool (for Windows)
- 7012/09/2021The paper settings specified from the server computer are not reflected on the client computer.
- 7112/09/2021How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 7212/09/2021How do I transfer label templates with P-touch Transfer Express?
- 7311/19/2021The printer does not print or a printing error occurs.
- 7410/08/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7507/16/2021How to use the Paper Size Setup (for Windows)
- 7607/16/2021This printer is not detected when establishing a Bluetooth® connection.
- 7707/16/2021How do I switch to and use the mass storage mode?
- 7807/09/2021How do I clean my machine?
- 7901/13/2021What kinds of software are available for this printer?
- 8011/27/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 8111/17/2020Printed paper contains streaks or paper is not fed correctly.
- 8210/26/2020Using the Device Settings (for Windows)
- 8309/09/2020What is P-touch Update Software?
- 8409/04/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8507/14/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 8607/09/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 8707/03/2020Printed barcodes cannot be read.
- 8806/12/2020The battery will not charge.
- 8905/19/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 9005/19/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 9105/19/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 9205/18/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 9305/13/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 9405/13/2020How do I create a Name Badge Label using a template? (P-touch Editor 5.x for Windows)
- 9504/06/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 9612/09/2019I cannot install the CUPS driver and get a message that CUPS does not exist. (Linux®)
- 9712/09/2019I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux®)
- 9812/09/2019When printing with Ubuntu 12.04, the print position shifts. (Linux®)
- 9912/09/2019I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 10012/09/2019I cannot print LibreOffice documents in landscape orientation. (Linux®)