FAQs & Troubleshooting
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180 Results
- 5110/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 5210/20/2022Install the Brother Mobile Connect application (for mobile device)
- 5310/04/2022Access Web Based Management
- 5409/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 5509/27/2022What is the default password for my BRAdmin or Web Based Management?
- 5609/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 5709/26/2022Print the Network Configuration Report
- 5808/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 5908/24/2022Print on Both Sides of the Paper Manually (Manual 2-sided Printing) (Windows)
- 6008/22/2022Configure the Scan to Email Feature (Linux)
- 6108/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 6207/28/2022Update the Driver or Firmware for your Brother machine
- 6307/26/2022Configure and use the Scan Key Tool (Linux)
- 6406/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 6504/20/2022Uninstall the Brother Software and Drivers (Windows)
- 6604/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6704/11/2022Wireless setup is requesting a WPS PIN to complete the setup
- 6804/11/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 6904/07/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 7004/01/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 7103/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 7203/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7303/18/2022Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 7403/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 7503/09/2022I want to connect my Brother machine to a wireless network using WPS (Wi-Fi Protected Setup™)
- 7601/28/2022The Wi-Fi LED light does not flash when I press and hold the Wi-Fi button.
- 7712/15/2021I cannot connect my machine to a Windows 11 computer via USB.
- 7811/29/2021A security warning appears when accessing Web Based Management via HTTPS.
- 7911/29/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 8011/10/2021Open the Control Panel (For Windows)
- 8111/05/2021Printer Jam or Paper Jam
- 8210/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 8308/18/2021Paper Size Mismatch / Wrong paper size
- 8408/06/2021Change the paper size and paper type
- 8507/29/2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 8607/15/2021Print Unable XX or Cannot Print
- 8707/15/2021Cover is Open
- 8807/15/2021Tray not detected / Paper Tray #1 not detected
- 8907/15/2021No Paper / No Paper Fed
- 9007/15/2021Error and Maintenance LED Indications
- 9107/08/2021Check the firmware version.
- 9206/03/2021Set up your Brother machine on a wireless network (Windows/macOS)
- 9306/03/2021(Video) Set up your Brother machine
- 9405/27/2021Configure Network Settings Using the Control Panel
- 9505/27/2021Other Problems
- 9605/27/2021Check the Print Alignment from Your Brother Machine
- 9705/27/2021Check the Print Quality
- 9805/27/2021Clean the Base Pad
- 9905/27/2021Load Documents on the Scanner Glass
- 10005/27/2021Scan to an Editable Text File Using OCR