FAQs & Troubleshooting
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255 Results
- 51When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 52Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 53Scan a document from a Windows XP application
- 54When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 55When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 56The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 57I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 58When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 59I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 60I'm using Windows®. Print speed is too slow. What can I do?
- 61My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 62How do I print on an envelope?
- 63Configure and use PC-FAX (CUPS) (Linux)
- 64The driver installation finished successfully but I cannot print. (Linux)
- 65I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 66When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 67I cannot print from my computer via network. (For Windows)
- 68Scan a document from the Windows Vista Photo Gallery
- 69When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 70Uninstall the drivers. (Mac OS X 10.5)
- 71What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 72The downloaded driver's name is different from my machine's name. (Linux)
- 73I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 74I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 75Uninstall printer drivers (Linux)
- 76Open the Control Panel (For Windows)
- 77What is the Network Shared printing?
- 78Can I print from and scan to iPhone, iPod touch and iPad?
- 79Change the printer driver settings (Windows/macOS)
- 80I can print but cannot scan via network. (For Windows)
- 81Check the IP addresses of your PC and the Brother machine
- 82Is my Brother machine compatible with third party print servers?
- 83Verify if the Brother machine has a dial tone
- 84Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 85Which E-mail packages are compatible with ControlCenter3?
- 86I'm using Windows®. The network scanning feature was working after I installed the driver but no longer works. What can I do?
- 87Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 88"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 89Where is the USB port on the machine? I can't find it on the back of the unit.
- 90The keys on the control panel do not respond.
- 91When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 92Clear the paper jam or printer jam.
- 93I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 94I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 95When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 96I'm using Macintosh®. What are the settings in the Scanner window used for?
- 97I'm using Macintosh. What is the PreScan option used for?
- 98I cannot install the driver when using the Driver Install Tool. (Linux)
- 99Uninstall Scan-key-tool. (Linux)
- 100Configure scan settings without administrator privileges (Linux)