QL-500
FAQs & Troubleshooting |
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- 110/18/2023The message "The cassette is incorrect." is displayed.
- 211/30/2020I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 310/30/2020When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 410/07/2020Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?
- 506/03/2020When I try to use the database function, an application error occurs.
- 604/28/2020The message "Paper cannot be fed. (There may be no more paper.)" is displayed on the print monitor screen.
- 703/09/2020The printer does not print or a print error occurs.
- 810/17/2019I cannot communicate with the product during installation. (Communication error message is displayed.)
- 903/12/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 1001/18/2019"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 1107/23/2018The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 1201/07/2015"Error 1607 : Unable to install InstallShield Scripting Runtime." is displayed during installation. What should I do?
- 1301/06/2015Error messages do not appear when using the USB connection of my printer.
- 1408/09/2013I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 1507/01/2011A data transmission error appears on the computer when trying to print a label.