FAQs & Troubleshooting
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165 Results
- 1How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 2The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 3How do I insert/change the paper or label roll?
- 4How do I transfer label or slip templates?
- 5My computer/mobile device shows two Bluetooth® printers and after pairing my printer I cannot print and get a communication error.
- 6When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 7How do I transfer label templates with P-touch Transfer Express?
- 8The LED indicator or the LCD is not lit.
- 9Using the Communication Settings (for Windows)
- 10Will my printer automatically turn itself off?
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 13How to identify your Operating System (OS) for Windows or Mac
- 14Use Remote Update to download files to your printer from an FTP server
- 15The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 16Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 17What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 18Printing is not possible. (USB connection)
- 19What methods can I use to configure wireless settings?
- 20When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 21Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 22I cannot print after updating the firmware or font data.
- 23How to charge the rechargeable Li-ion battery
- 24Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 25My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 26The printer does not print or a printing error occurs.
- 27What is the JPEG printing and how can I use it?
- 28I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 29I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30I cannot connect my printer to a Windows 11 computer via USB.
- 31I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 32How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 33How do I connect my computer to the printer using the Wireless Direct mode?
- 34What iOS mobile application can I use?
- 35How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 36How do I uninstall the printer driver?
- 37Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 38The paper settings specified from the server computer are not reflected on the client computer.
- 39How to install the rechargeable Li-ion battery
- 40How to connect to an AC power outlet (Optional)
- 41How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 42How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 43Why doesn't my printer turn on when the Power button is pressed?
- 44I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 45How to use P-touch Library
- 46How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 47I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 48Adding a custom media size for continuous roll (Linux®)
- 49Can I set a different media width when using an OpenOffice template? (Linux®)
- 50Installing a CA certificate