FAQs & Troubleshooting
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158 Results
- 1I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4How to charge the rechargeable Li-ion battery
- 5What iOS mobile application can I use?
- 6How to install the rechargeable Li-ion battery
- 7How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 8This printer is not detected when establishing a Bluetooth® connection.
- 9Using the Communication Settings (for Windows)
- 10How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 11(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 12(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 13How to connect to a DC power socket (Optional)
- 14How to connect to an AC power outlet (Optional)
- 15How to identify your Operating System (OS) for Windows or Mac
- 16When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 17(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 18How do I transfer label or slip templates?
- 19Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 20My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 21Print free-length labels with the set length (Linux®)
- 22I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 23How to install Brother software on a computer not connected to the Internet
- 24When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 25How to open the Devices and Printers window
- 26Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 27I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 28Will my printer automatically turn itself off?
- 29How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 30I cannot print from the client computer to the printer on the print server. (Linux®)
- 31Where can I find my Brother printer's serial number?
- 32The battery will not charge.
- 33Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 34What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 35How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 36(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 37How do I transfer label templates with P-touch Transfer Express?
- 38What do the indicator lights mean?
- 39How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 40Printing is not possible. (USB connection)
- 41I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 42When printing with Ubuntu 12.04, the print position shifts. (Linux®)
- 43I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 44Installing the LPR driver and CUPS wrapper driver (Linux®)
- 45Adding a custom media size for continuous roll (Linux®)
- 46Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 47How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 48The printed label length is not as expected.
- 49How do I connect the printer and my mobile device via Bluetooth®?
- 50Printed paper contains streaks or paper is not fed correctly.