FAQs & Troubleshooting
Latest |
162 Results
- 5112/06/2023The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 5212/06/2023How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 5312/06/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 5402/06/2023I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5512/04/2023Where can I find my Brother printer's serial number?
- 5621/11/2022How can I connect my printer wirelessly?
- 5721/10/2022Using Web Based Management
- 5828/06/2022How to install Brother software on a computer not connected to the Internet
- 5918/05/2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 6016/05/2022How can I connect the printer to my mobile device via Wi-Fi® ?
- 6116/05/2022Using the Communication Settings (for Windows)
- 6209/05/2022How can I change the IP address in order to use the product in a different network environment?
- 6326/04/2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 6426/04/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 6519/04/2022Installing a CA certificate
- 6618/04/2022How do I connect the printer to my computer via Wi-Fi®?
- 6718/04/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6811/04/2022Install BRAdmin Professional 3
- 6931/03/2022How to delete the registry information and files related to the printer driver
- 7028/03/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 7128/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7215/12/2021I cannot connect my printer to a Windows 11 computer via USB.
- 7309/12/2021Using the Printer Setting Tool (for Windows)
- 7409/12/2021The paper settings specified from the server computer are not reflected on the client computer.
- 7509/12/2021How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 7609/12/2021How do I transfer label templates with P-touch Transfer Express?
- 7708/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7816/07/2021How to use the Paper Size Setup (for Windows)
- 7915/01/2021How do I insert/change the paper or label roll?
- 8006/01/2021How do I disable broadcasting the printer to AirPrint-compatible devices?
- 8127/11/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 8217/11/2020Printed paper contains streaks or paper is not fed correctly.
- 8317/11/2020How do I switch to and use the mass storage mode?
- 8422/10/2020Where can I find the printer's network settings, such as IP address?
- 8522/10/2020The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 8620/10/2020How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 8715/10/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 8809/09/2020What is P-touch Update Software?
- 8904/09/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9014/07/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 9109/07/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 9203/07/2020Printed barcodes cannot be read.
- 9319/05/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 9419/05/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 9519/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 9618/05/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 9713/05/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 9813/05/2020How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 9913/05/2020How do I create a Name Badge Label using a template? (P-touch Editor 5.x for Windows)
- 10007/04/2020The printer does not print, or there is a printing error.