FAQs & Troubleshooting
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149 Results
- 1How do I insert/change the paper or label roll?
- 2What Android™ mobile application can I use?
- 3How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 4What iOS mobile application can I use?
- 5How do I connect the printer to my computer via Wi-Fi®?
- 6The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 7How do I transfer label or slip templates?
- 8How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9How can I connect my printer wirelessly?
- 10My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 11Use Remote Update to download files to your printer from an FTP server
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 14How to install the rechargeable Li-ion Battery
- 15The LED indicator or the LCD is not lit.
- 16How do I connect RJ printer to my computer?
- 17Using the Communication Settings (for Windows)
- 18I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 19How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 20My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 21P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 22When printing from an application, the application's "Collate" setting does not work correctly.
- 23Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 24How do I reset Wi-Fi® setting?
- 25How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 26How to identify your Operating System (OS) for Windows or Mac
- 27How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 28I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29I cannot connect my printer to a Windows 11 computer via USB.
- 30I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 31Adding a custom media size for continuous roll (Linux®)
- 32Installing a CA certificate
- 33Where can I find my Brother printer's serial number?
- 34I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 35P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 36Where can I find the printer's network settings, such as IP address?
- 37I cannot connect my machine to the wireless network.
- 38How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 39How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 40How do I uninstall the printer driver?
- 41Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 42How to connect to a DC power outlet (Optional)
- 43How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 44How can I connect the printer to my mobile device via Wi-Fi® ?
- 45Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 46Print free-length labels with the set length (Linux®)
- 47The printer does not print, or there is a printing error.
- 48Printed paper contains streaks or paper is not fed correctly.
- 49Printed barcodes cannot be read.
- 50I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)