FAQs & Troubleshooting
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149 Results
- 1How do I insert/change the paper or label roll?
- 2What Android™ mobile application can I use?
- 3What iOS mobile application can I use?
- 4How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 5How do I transfer label or slip templates?
- 6Use Remote Update to download files to your printer from an FTP server
- 7How do I connect the printer to my computer via Wi-Fi®?
- 8What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 9Will my printer automatically turn itself off?
- 10My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 11Using the Communication Settings (for Windows)
- 12The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14How to charge the rechargeable Li-ion battery
- 15Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 16My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 17How do I connect RJ printer to my computer?
- 18How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 19I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20When printing from an application, the application's "Collate" setting does not work correctly.
- 21Using the Printer Setting Tool (for Windows)
- 22I cannot connect my machine to the wireless network.
- 23How to connect to a DC power outlet (Optional)
- 24How to connect to an AC power outlet (Optional)
- 25The LED indicator or the LCD is not lit.
- 26How can I connect the printer to my mobile device via Wi-Fi® ?
- 27Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 28Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 29How to identify the printer's firmware version
- 30How do I reset Wi-Fi® setting?
- 31How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 32The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 33I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 34Where can I find the printer's network settings, such as IP address?
- 35How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 36Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 37How do I transfer label templates with P-touch Transfer Express?
- 38How to install the rechargeable Li-ion Battery
- 39How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 40Install BRAdmin Professional 3
- 41I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 42I cannot access the CUPS Web Interface (http://localhost:631) in Ubuntu. (Linux®)
- 43I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 44Some of the print options in OpenOffice do not work. (Linux®)
- 45Uninstalling the printer drivers (Linux®)
- 46Creating a label with GIMP (Linux®)
- 47Adding a custom media size for continuous roll (Linux®)
- 48Creating a label with OpenOffice (Linux®)
- 49How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 50The printed label length is not as expected.