FAQs & Troubleshooting
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166 Results
- 1How do I insert/change the paper or label roll?
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6I cannot install the printer driver or print in Windows 11.
- 7Where can I find the printer's network settings, such as IP address?
- 8My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 9I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 10How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 11The LED indicator or the LCD is not lit.
- 12How to use the Paper Size Setup (for Windows)
- 13How do I switch to and use the mass storage mode?
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15How can I connect the printer to my mobile device via Wi-Fi® ?
- 16How do I connect the printer to my computer via Wi-Fi®?
- 17I cannot connect my machine to the wireless network.
- 18How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 19Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 20How to connect to a DC power outlet (Optional)
- 21How to charge the rechargeable Li-ion battery
- 22How to connect to an AC power outlet (Optional)
- 23My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 24I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 25Some of the print options in OpenOffice do not work. (Linux®)
- 26How to install Brother software on a computer not connected to the Internet
- 27(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 28The printed label length is not as expected.
- 29Using the Communication Settings (for Windows)
- 30How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 31Can I directly operate my printer from a self-developed application software and print a label?
- 32What do the indicator lights mean?
- 33The print quality is poor.
- 34How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 35Using P-touch Template Settings
- 36Using Web Based Management
- 37Can I print out the printer settings?
- 38How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 39How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 40The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 41How do I connect my printer to the computer via Wi-Fi® using an access point? (Windows 11 24H2)
- 42I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 43I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 44I cannot connect my printer to a Windows 11 computer via USB.
- 45Install BRAdmin Professional 3
- 46Use Remote Update to download files to your printer from an FTP server
- 47I cannot install the CUPS driver and get a message that CUPS does not exist. (Linux®)
- 48I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux®)
- 49When printing with Ubuntu 12.04, the print position shifts. (Linux®)
- 50The driver installation finished successfully but I cannot print. (Linux®)
