FAQs & Troubleshooting
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89 Results
- 1How do I uninstall the printer driver?
- 2When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 3Where can I find my Brother printer's serial number?
- 4How do I transfer label templates with P-touch Transfer Express?
- 5The print quality is poor, and the image is too light or dark.
- 6How do I clean the platen roller?
- 7I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Printing from an Android™ device
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10How do I connect the printer to my computer via Wi-Fi®?
- 11Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 12I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 13The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 14This printer is not detected when establishing a Bluetooth® connection.
- 15(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 16I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 17How do I create and transfer templates? (for Mac)
- 18Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 19How to install Brother software on a computer not connected to the Internet
- 20The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 21How do I connect my computer to the printer using the Wireless Direct mode?
- 22How to open the Devices and Printers window
- 23What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 24How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 25How to insert paper
- 26The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 27How to set up the printer
- 28A security warning appears when accessing Web Based Management via HTTPS.
- 29Uninstalling the printer driver (Linux®)
- 30(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 31How do I connect the printer and my mobile device via Bluetooth®?
- 32How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 33How can I connect the printer to my mobile device via Wi-Fi®?
- 34How to identify the printer's firmware version
- 35When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 36This printer is not detected when establishing a Wi-Fi® connection.
- 37What iOS mobile application can I use?
- 38How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 39How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 40Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 41How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 42How to charge the rechargeable Li-ion battery
- 43I connected multiple printers of the same model to one computer but can only print from one of them.
- 44How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 45How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 46How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 47The printer does not turn on, so I cannot print.
- 48I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 49Some of the print options in OpenOffice do not work. (Linux®)
- 50When printing from an application, the application's "Collate" setting does not work correctly.