FAQs & Troubleshooting
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81 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 4How do I transfer label templates with P-touch Transfer Express?
- 5There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 6I cannot connect my printer to a Windows 11 computer via USB.
- 7This printer is not detected when establishing a Bluetooth® connection.
- 8What iOS mobile application can I use?
- 9Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 10Printing is not possible. (USB connection)
- 11The printer does not turn on, so I cannot print.
- 12Where can I find my Brother printer's serial number?
- 13Printing from an Android™ device
- 14The side margins are incorrect.
- 15Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 16I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 19I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 20What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 21How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 22Installing the CUPS wrapper/LPR printer driver (Linux®)
- 23How to install Brother software on a computer not connected to the Internet
- 24The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 25How do I connect the printer and my mobile device via Bluetooth®?
- 26How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 27The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 28How do I create and transfer templates? (for Mac)
- 29The print quality is poor, and the image is too light or dark.
- 30I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 31Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 32How do I connect the printer to my computer using a USB cable?
- 33What is the Label List? (P-touch Editor 5.x for Windows)
- 34When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 35Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 36I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 37When printing from an application, the application's "Collate" setting does not work correctly.
- 38What Android™ mobile application can I use?
- 39What is the JPEG printing and how can I use it?
- 40How do I switch to and use the mass storage mode?
- 41The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 42How to charge the rechargeable Li-ion battery
- 43What do the indicator lights mean?
- 44How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 45How do I clean the platen roller?
- 46How to delete the registry information and files related to the printer driver
- 47How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 48I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 49(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 50(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)