FAQs & Troubleshooting
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116 Results
- 1How do I connect my printer via Wi-Fi®?
- 2Printing from an Android™ device
- 3Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 4The Wi-Fi® connection takes time.
- 5How do I clean the platen roller?
- 6I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 7Installing the software
- 8Using the Communication Settings (for Windows)
- 9How to install the rechargeable Li-ion battery (optional)
- 10The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 11How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 12Printing from a Windows PC or Mac
- 13How to charge the rechargeable Li-ion battery
- 14Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 15This printer is not detected when establishing a Wi-Fi® connection.
- 16What iOS mobile application can I use?
- 17How do I turn the printer off?
- 18Uninstalling the printer drivers (Linux®)
- 19P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 20I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Using the Printer Setting Tool (for Mac)
- 23How do I uninstall the printer driver?
- 24How to connect to an AC power outlet (optional)
- 25When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 26Installing a CA certificate
- 27I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 28Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 29The side margins are incorrect.
- 30How to connect to a DC power outlet (optional)
- 31I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 32How can I connect to my printer using Wi-Fi® in Windows 10 S?
- 33How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 34When printing from an application, the application's "Collate" setting does not work correctly.
- 35The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 36I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 37How to install Brother software on a computer not connected to the Internet
- 38The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 39The latest printer driver was successfully installed, but the driver did not update correctly.
- 40What Android™ mobile application can I use?
- 41How do I print from a computer or mobile device?
- 42Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 43What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 44The paper is jammed in the printer.
- 45How to insert paper
- 46How to delete the registry information and files related to the printer driver
- 47How to identify your Operating System (OS) for Windows or Mac
- 48Printing is not possible. (USB connection)
- 49My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 50What do the indicator lights mean?