FAQs & Troubleshooting
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124 Results
- 1Printing from an Android™ device
- 2How do I connect my printer via Wi-Fi®?
- 3I cannot install the printer driver or print in Windows 11.
- 4What iOS mobile application can I use?
- 5Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 6The Wi-Fi® connection takes time.
- 7Printing from a Windows PC or Mac
- 8Installing the software
- 9Where can I find my Brother printer's serial number?
- 10Installing a CA certificate
- 11How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 12This printer is not detected when establishing a Wi-Fi® connection.
- 13Using Web Based Management
- 14How to charge the rechargeable Li-ion battery
- 15I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 16I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 17I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 18When printing from an application, the application's "Collate" setting does not work correctly.
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20What Android™ mobile application can I use?
- 21Using the Printer Setting Tool (for Mac)
- 22How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 23How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 24I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 25How do I clean the platen roller?
- 26How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 27Printing is not possible. (USB connection)
- 28How do I turn the printer off?
- 29Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 30My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 31Some of the print options in OpenOffice do not work. (Linux®)
- 32P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 33I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 34The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 35What kinds of software are available for this printer?
- 36How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 37The top margin is incorrect.
- 38How do I transfer templates to the printer?
- 39Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 40How do I uninstall the printer driver?
- 41How to insert paper
- 42When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 43I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 44Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 45I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 46The latest printer driver was successfully installed, but the driver did not update correctly.
- 47The side margins are incorrect.
- 48How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 49What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 50How to install the rechargeable Li-ion battery (optional)