FAQs & Troubleshooting
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106 Results
- 1Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 2How do I turn the printer off?
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5Installing the software
- 6Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 7The side margins are incorrect.
- 8P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 9Where can I find my Brother printer's serial number?
- 10I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 11The latest printer driver was successfully installed, but the driver did not update correctly.
- 12Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 13When printing from an application, the application's "Collate" setting does not work correctly.
- 14How to identify your Operating System (OS) for Windows or Mac
- 15My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 18How to connect to a DC power outlet (optional)
- 19Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 20Using the Printer Setting Tool (for Mac)
- 21Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 22P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 23How to connect to an AC power outlet (optional)
- 24I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 25The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 26Printing from a Windows PC or Mac
- 27The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 28How to install Brother software on a computer not connected to the Internet
- 29I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 30How to install the rechargeable Li-ion battery (optional)
- 31The print quality is poor, and the image is too light or dark.
- 32How to open the Devices and Printers window
- 33I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 34How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 35What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 36How to charge the rechargeable Li-ion battery
- 37Printing is not possible. (USB connection)
- 38Using the Device Settings (for Windows)
- 39Paper does not move through the printer even though the motor is running.
- 40How to insert paper
- 41How to delete the registry information and files related to the printer driver
- 42Some of the print options in OpenOffice do not work. (Linux®)
- 43Uninstalling the printer drivers (Linux®)
- 44(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 45How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 46What Android™ mobile application can I use?
- 47What kinds of software are available for this printer?
- 48How to identify the printer's firmware version
- 49How do I transfer label templates with P-touch Transfer Express?
- 50The paper is jammed in the printer.