FAQs & Troubleshooting
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86 Results
- 130/05/2024(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 230/05/2024(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 330/05/2024(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 430/05/2024(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 530/05/2024(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 617/05/2024What Android™ mobile application can I use?
- 722/03/2024How do I transfer label or slip templates?
- 818/10/2023How to open the Devices and Printers window
- 918/10/2023How do I uninstall the printer driver?
- 1018/10/2023How to identify your Operating System (OS) for Windows or Mac
- 1118/10/2023Printing is not possible. (USB connection)
- 1212/06/2023The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 1312/06/2023How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 1412/06/2023How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 1512/06/2023Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 1612/06/2023The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 1712/06/2023Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 1812/06/2023How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 1912/06/2023I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 2012/06/2023The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 2112/06/2023Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 2212/06/2023What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 2312/06/2023What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 2412/06/2023Why is the leading zero (0) missing after importing the database into P-touch Editor?
- 2512/06/2023How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 2612/06/2023What is the Label List? (P-touch Editor 5.x for Windows)
- 2712/06/2023How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 2812/06/2023How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 2902/06/2023I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3012/04/2023Where can I find my Brother printer's serial number?
- 3102/05/2022I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 3218/04/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3331/03/2022How to delete the registry information and files related to the printer driver
- 3428/03/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 3528/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 3609/12/2021How do I transfer label templates with P-touch Transfer Express?
- 3709/12/2021How do I connect the printer and my computer via Bluetooth®? (for Windows)
- 3808/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 3927/07/2021How do I transfer templates or other data from the computer to the printer?
- 4017/12/2020How do I connect the printer and my computer via USB cable?
- 4116/12/2020How to charge the rechargeable Ni-MH battery
- 4225/11/2020How to install the rechargeable Ni-MH Battery (Optional)
- 4325/11/2020How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 4417/11/2020The printed image is out of alignment.
- 4515/10/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 4612/06/2020How do I print from a computer?
- 4719/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 4813/05/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 4914/04/2020How do I clean the Platen Roller?
- 5014/04/2020How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.6 / 10.7)