FAQs & Troubleshooting
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81 Results
- 1Where can I find my Brother printer's serial number?
- 2How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 3How do I transfer label or slip templates?
- 4How do I install the printer driver from the CD-ROM? (for Windows)
- 5How to charge the rechargeable Ni-MH battery
- 6How do I connect the printer and my computer via Bluetooth®? (for Windows)
- 7I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 8P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 9How do I connect the printer and my computer via USB cable?
- 10Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 11How to connect to a DC power outlet (Optional)
- 12How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 13The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 14What Android™ mobile application can I use?
- 15How do I transfer templates or other data from the computer to the printer?
- 16How do I transfer label templates with P-touch Transfer Express?
- 17I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 18How do I uninstall the printer driver?
- 19How to insert paper
- 20I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 21Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 22I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 23Some of the print options in OpenOffice do not work. (Linux®)
- 24Uninstalling the printer drivers (Linux®)
- 25The printed image is compressed or stretched.
- 26I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 27How do I switch between Infrared (IrDA) and Bluetooth®? (Windows only)
- 28How do I clean the Platen Roller?
- 29Why is the leading zero (0) missing after importing the database into P-touch Editor?
- 30How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 31How to identify your Operating System (OS) for Windows or Mac
- 32How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 33The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 34How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 35What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 36What is IrDA?
- 37I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 39My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 40The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 41I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 42The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 43I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 44How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 45How to open the Devices and Printers window
- 46I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48When I try to print multiple pages via Bluetooth® from a Windows 8 computer, it takes a long time for the printing to start and finish.
- 49Error messages do not appear when using the USB connection of my printer.
- 50The DATA indicator has turned off even though data remains in the printer.