FAQs & Troubleshooting
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73 Results
- 1How do I install the printer driver from the CD-ROM? (for Windows)
- 2How do I transfer label or slip templates?
- 3I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 4How to charge the rechargeable Li-ion battery
- 5How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 6My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7Where can I find my Brother printer's serial number?
- 8How do I transfer label templates with P-touch Transfer Express?
- 9I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 10How to open the Devices and Printers window
- 11Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 12How do I uninstall the printer driver?
- 13Uninstalling the printer drivers (Linux®)
- 14How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16How to charge the rechargeable Ni-MH battery
- 17How to identify your Operating System (OS) for Windows or Mac
- 18What Android™ mobile application can I use?
- 19How to connect to a DC power outlet (Optional)
- 20How to connect to a DC power outlet (Optional)
- 21How to connect to an AC power outlet (Optional)
- 22I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 23Paper does not move through the printer even though the motor is running.
- 24P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 25I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 26The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 27The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 28How to install the rechargeable Li-ion Battery (Optional)
- 29How do I connect the printer and my computer via USB cable?
- 30Printing is not possible. (USB connection)
- 31Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 32I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 33Some of the print options in OpenOffice do not work. (Linux®)
- 34What is the JPEG printing and how can I use it?
- 35How do I clean the Platen Roller?
- 36How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 37How to install the rechargeable Ni-MH Battery (Optional)
- 38Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 39Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 40I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 41I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 42The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 43What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 44The paper is jammed in the printer.
- 45What is the Label List? (P-touch Editor 5.x for Windows)
- 46How do I transfer templates or other data from the computer to the printer?
- 47Error messages do not appear when using the USB connection of my printer.
- 48I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 49The print quality is poor, and the image is too light or dark.
- 50How to insert paper