FAQs & Troubleshooting
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62 Results
- 1Document misfeeds.
- 2"Multifeed" or "Multifeed is detected."
- 3How to identify your Operating System (OS).
- 4"Document Jam/too Long" or "A document is jammed in the ADF."
- 5Cannot use my scanner connection the USB hub.
- 6Change the paper settings. (Using DS Capture)
- 7TWAIN or WIA errors appear when starting to scan. (Windows)
- 8Unknown error.
- 9My scanner is connected but it will not feed my document or do anything else.
- 10What driver package format is supported by my Linux distribution?
- 11TWAIN errors appear when starting to scan. (Macintosh)
- 12Change the image settings. (Using DS Capture)
- 13Cannot find the scanner.
- 14No document in ADF.
- 15Do not open the ADF cover when scanning.
- 16When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 17My scanner gets warm.
- 18Paper suitable for scanning
- 19My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22The scan speed is too slow.
- 23Replace Roller
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25error 20392 - Scanner not responding, check card, power, and cable.
- 26White vertical lines or white stripes appear on the scanned image.
- 27USB R/W test error
- 28I cannot install the scanner drivers.
- 29FlashROM R/W test error
- 30ADF front lamp error
- 31The scanned image is skewed (crooked).
- 32Clean the scanner
- 33The scanned documents are put into the incorrect order. (macOS)
- 34The rollers are worn.
- 35AFE R/W test error
- 36Check the firmware version.
- 37ADF cover open
- 38Configure the Scan to Email Feature (Linux)
- 39Command List of brscan. (Linux)
- 40Important points for specifying the scan area (Linux)
- 41Uninstall Scan-key-tool. (Linux)
- 42Pre-Required Procedures (Linux)
- 43AFE LVDS test error
- 44Ultrasonic error
- 45DRAM R/W test error
- 46A page that is not a blank page is skipped.
- 47The file size is too large.
- 48NVRAM R/W test error
- 49Bleed-through is seen in the scanned image.
- 50My scanned images have black lines running through them, blank spaces, or are of overall bad quality.