FAQs & Troubleshooting
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62 Results
- 1Document misfeeds.
- 2Replace Roller
- 3How to identify your Operating System (OS).
- 4"Multifeed" or "Multifeed is detected."
- 5TWAIN or WIA errors appear when starting to scan. (Windows)
- 6Change the image settings. (Using DS Capture)
- 7When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 8TWAIN errors appear when starting to scan. (Macintosh)
- 9No document in ADF.
- 10Do not open the ADF cover when scanning.
- 11Cannot use my scanner connection the USB hub.
- 12"Document Jam/too Long" or "A document is jammed in the ADF."
- 13Configure the Scan to Email Feature (Linux)
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Uninstall Scan-key-tool. (Linux)
- 16Unknown error.
- 17Cannot find the scanner.
- 18My scanner is connected but it will not feed my document or do anything else.
- 19ADF cover open
- 20Scan using XSane or GIMP (Linux)
- 21Pre-Required Procedures (Linux)
- 22Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 23AFE LVDS test error
- 24ADF AFE R/W test error
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26What driver package format is supported by my Linux distribution?
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28error 20392 - Scanner not responding, check card, power, and cable.
- 29My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31White vertical lines or white stripes appear on the scanned image.
- 32Ultrasonic error
- 33NVRAM R/W test error
- 34AFE R/W test error
- 35A page that is not a blank page is skipped.
- 36Change the paper settings. (Using DS Capture)
- 37I cannot install the scanner drivers.
- 38Bleed-through is seen in the scanned image.
- 39The scanned image is skewed (crooked).
- 40My scanner gets warm.
- 41The scan speed is too slow.
- 42My scanned image is missing.
- 43Paper suitable for scanning
- 44My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 45The scanned documents are put into the incorrect order. (macOS)
- 46Important points for specifying the scan area (Linux)
- 47FlashROM R/W test error
- 48ADF front lamp error
- 49Check the firmware version.
- 50The file size is too large.