FAQs & Troubleshooting
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62 Results
- 1Document misfeeds.
- 2How to identify your Operating System (OS).
- 3"Multifeed" or "Multifeed is detected."
- 4Replace Roller
- 5"Document Jam/too Long" or "A document is jammed in the ADF."
- 6TWAIN or WIA errors appear when starting to scan. (Windows)
- 7Change the image settings. (Using DS Capture)
- 8When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 9TWAIN errors appear when starting to scan. (Macintosh)
- 10Configure the Scan to Email Feature (Linux)
- 11No document in ADF.
- 12Do not open the ADF cover when scanning.
- 13Cannot use my scanner connection the USB hub.
- 14Scan using XSane or GIMP (Linux)
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16What driver package format is supported by my Linux distribution?
- 17Uninstall Scan-key-tool. (Linux)
- 18Unknown error.
- 19Cannot find the scanner.
- 20AFE LVDS test error
- 21My scanner is connected but it will not feed my document or do anything else.
- 22ADF cover open
- 23Pre-Required Procedures (Linux)
- 24Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 25My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 26White vertical lines or white stripes appear on the scanned image.
- 27ADF AFE R/W test error
- 28NVRAM R/W test error
- 29My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31Important points for specifying the scan area (Linux)
- 32I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 33error 20392 - Scanner not responding, check card, power, and cable.
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Ultrasonic error
- 36AFE R/W test error
- 37A page that is not a blank page is skipped.
- 38Change the paper settings. (Using DS Capture)
- 39I cannot install the scanner drivers.
- 40Bleed-through is seen in the scanned image.
- 41The scanned image is skewed (crooked).
- 42My scanner gets warm.
- 43The scan speed is too slow.
- 44My scanned image is missing.
- 45Paper suitable for scanning
- 46The scanned documents are put into the incorrect order. (macOS)
- 47The rollers are worn.
- 48FlashROM R/W test error
- 49ADF front lamp error
- 50DRAM R/W test error