FAQs & Troubleshooting
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Popular |
62 Results
- 1"Multifeed" or "Multifeed is detected."
- 2Document misfeeds.
- 3"Document Jam/too Long" or "A document is jammed in the ADF."
- 4How to identify your Operating System (OS).
- 5Replace Roller
- 6I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 8No document in ADF.
- 9Change the image settings. (Using DS Capture)
- 10The scanned documents are put into the incorrect order. (macOS)
- 11White vertical lines or white stripes appear on the scanned image.
- 12AFE LVDS test error
- 13ADF front lamp error
- 14NVRAM R/W test error
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16Configure the Scan to Email Feature (Linux)
- 17What driver package format is supported by my Linux distribution?
- 18Command List of brscan. (Linux)
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20error 20392 - Scanner not responding, check card, power, and cable.
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Unknown error.
- 23Cannot find the scanner.
- 24Do not open the ADF cover when scanning.
- 25ADF rear lamp error
- 26USB R/W test error
- 27DRAM R/W test error
- 28Check the firmware version.
- 29TWAIN errors appear when starting to scan. (Macintosh)
- 30TWAIN or WIA errors appear when starting to scan. (Windows)
- 31I cannot install the scanner drivers.
- 32Bleed-through is seen in the scanned image.
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34Paper suitable for scanning
- 35Clean the scanner
- 36Important points for specifying the scan area (Linux)
- 37Uninstall the scanner driver. (Linux)
- 38Uninstall Scan-key-tool. (Linux)
- 39Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 40ADF AFE LVDS test error
- 41FlashROM R/W test error
- 42ADF AFE R/W test error
- 43Ultrasonic error
- 44AFE R/W test error
- 45The scanned image is skewed (crooked).
- 46Scan using XSane or GIMP (Linux)
- 47Delete a network scanner entry. (Linux)
- 48Pre-Required Procedures (Linux)
- 49The rollers are worn.
- 50My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
