FAQs & Troubleshooting
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62 Results
- 1"Multifeed" or "Multifeed is detected."
- 2Document misfeeds.
- 3The scanned image is skewed (crooked).
- 4"Document Jam/too Long" or "A document is jammed in the ADF."
- 5ADF front lamp error
- 6ADF rear lamp error
- 7When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 8NVRAM R/W test error
- 9Cannot use my scanner connection the USB hub.
- 10The scan speed is too slow.
- 11My scanner is connected but it will not feed my document or do anything else.
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13FlashROM R/W test error
- 14Change the image settings. (Using DS Capture)
- 15My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 16How to identify your Operating System (OS).
- 17DRAM R/W test error
- 18My scanned image is missing.
- 19ADF AFE LVDS test error
- 20AFE LVDS test error
- 21ADF AFE R/W test error
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23Paper suitable for scanning
- 24Replace Roller
- 25Pre-Required Procedures (Linux)
- 26USB R/W test error
- 27Check the firmware version.
- 28The scan quality is poor.
- 29My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 30Cannot find the scanner.
- 31White vertical lines or white stripes appear on the scanned image.
- 32TWAIN or WIA errors appear when starting to scan. (Windows)
- 33My scanner gets warm.
- 34Configure the Scan to Email Feature (Linux)
- 35Scan using XSane or GIMP (Linux)
- 36The scanned documents are put into the incorrect order. (macOS)
- 37Command List of brscan. (Linux)
- 38AFE R/W test error
- 39A page that is not a blank page is skipped.
- 40The file size is too large.
- 41Clean the scanner
- 42What driver package format is supported by my Linux distribution?
- 43Uninstall Scan-key-tool. (Linux)
- 44Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 45error 20392 - Scanner not responding, check card, power, and cable.
- 46Unknown error.
- 47No document in ADF.
- 48Do not open the ADF cover when scanning.
- 49Ultrasonic error
- 50TWAIN errors appear when starting to scan. (Macintosh)