FAQs & Troubleshooting
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62 Results
- 1Document misfeeds.
- 2"Multifeed" or "Multifeed is detected."
- 3How to identify your Operating System (OS).
- 4Replace Roller
- 5"Document Jam/too Long" or "A document is jammed in the ADF."
- 6The scanned image is skewed (crooked).
- 7TWAIN or WIA errors appear when starting to scan. (Windows)
- 8My scanner is connected but it will not feed my document or do anything else.
- 9Change the image settings. (Using DS Capture)
- 10Unknown error.
- 11When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 12TWAIN errors appear when starting to scan. (Macintosh)
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14What driver package format is supported by my Linux distribution?
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Cannot find the scanner.
- 17Cannot use my scanner connection the USB hub.
- 18My scanner gets warm.
- 19The scan speed is too slow.
- 20No document in ADF.
- 21ADF front lamp error
- 22Paper suitable for scanning
- 23Do not open the ADF cover when scanning.
- 24Configure the Scan to Email Feature (Linux)
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27ADF rear lamp error
- 28ADF AFE LVDS test error
- 29Change the paper settings. (Using DS Capture)
- 30I cannot install the scanner drivers.
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32AFE LVDS test error
- 33Ultrasonic error
- 34Check the firmware version.
- 35The scan quality is poor.
- 36Delete a network scanner entry. (Linux)
- 37Important points for specifying the scan area (Linux)
- 38Pre-Required Procedures (Linux)
- 39The rollers are worn.
- 40FlashROM R/W test error
- 41A page that is not a blank page is skipped.
- 42Bleed-through is seen in the scanned image.
- 43Colors in the scanned image are dark.
- 44Scan using XSane or GIMP (Linux)
- 45Uninstall Scan-key-tool. (Linux)
- 46error 20392 - Scanner not responding, check card, power, and cable.
- 47My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 48White vertical lines or white stripes appear on the scanned image.
- 49USB R/W test error
- 50AFE R/W test error