FAQs & Troubleshooting
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- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2I cannot print using a HSe cassette.
- 3How do I connect the printer to my computer via Wi-Fi® using an access point?
- 4I cannot print after updating the firmware or font data.
- 5(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6Where can I download the latest P-touch Editor for Mac?
- 7Using P-touch Template Settings
- 8I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 9How can I connect my printer wirelessly?
- 10Where can I find the IP addresses of my computer and the printer?
- 11I cannot print using FLe tape and get an error message.
- 12Installing the software
- 13Open LBX files created in P-touch Editor in Pro Label Tool
- 14Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 15Poor print quality when printing on narrow labels. (iPrint&Label)
- 16(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 17Can I check the printer's usage log?
- 18(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 19Where can I find the printer's network settings, such as IP address?
- 20What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 21How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 22Power Supply
- 23Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 24My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 25I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 26High resolution or high speed printing was specified, but an error occurred and printing could not be completed.
- 27Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 28How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 29How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 30How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 31Using the Printer Setting Tool (for Mac)
- 32Using the Communication Settings (for Windows)
- 33I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 34My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 35Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 36Installing the LPR driver and CUPS wrapper driver (Linux®)
- 37How to open the Devices and Printers window
- 38The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 39Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 40Using the Device Settings (for Windows)
- 41What are WPA-PSK/WPA2-PSK, TKIP and AES?
- 42(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 43What Android™ mobile application can I use?
- 44P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 45How do I transfer label templates with P-touch Transfer Express?
- 46How to install the rechargeable Li-ion battery (optional)
- 47Using Cable Label Tool
- 48Can I change the barcode settings like barocde size? (iPrint&Label)
- 49How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 50I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)