FAQs & Troubleshooting
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- 1The printer stops printing, the power LED blinks in red, and my mobile device displays an error message.
- 2I want to connect to another printer, but the previously paired printer is connected automatically. (P-touch Design&Print / Design&Print 2)
- 3What is the difference between the "Create your own label" function and the "Template" function? (P-touch Design&Print / Design&Print 2)
- 4How can I connect my mobile device to the printer via Bluetooth®? (P-touch Design&Print / Design&Print 2)
- 5How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 6How many mobile devices can I connect to one printer via Bluetooth®?
- 7A template is not displayed correctly. (P-touch Design&Print / Design&Print 2)
- 8Export saved labels from P-touch Design&Print to P-touch Design&Print 2
- 9What Android™ mobile application can I use?
- 10Power Supply
- 11How can I connect my mobile device to the printer via Bluetooth®? (Brother iPrint&Label)
- 12I want my printer to use less tape for each label. (P-touch Design&Print / Design&Print 2)
- 13Small printed characters are blurred. (P-touch Design&Print / Design&Print 2)
- 14The printer stops while printing, or the tape is cut in the middle of the text.
- 15Where can I download Brother iPrint&Label? (iPrint&Label)
- 16The printed label contains blank horizontal lines.
- 17Does my printer support Bluetooth® Ver 5.0, Class 2?
- 18I cannot use the Share Label function and get an error message "It failed to tag." (P-touch Design&Print for Android™/iOS)
- 19The printer does not print from my mobile device or does not print correctly.
- 20How can I check the print preview for a tape not currently inserted in the printer? (P-touch Design&Print / Design&Print 2)
- 21The printer is not connected to my mobile device correctly.
- 22What is the difference between the text box layout and the label layout? (P-touch Design&Print)
- 23I cannot use the Frame function. (P-touch Design&Print / Design&Print 2)
- 24What iOS mobile application can I use?
- 25How can I create a barcode label? (iPrint&Label)
- 26Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 27Which brands of Ni-MH rechargeable batteries do you recommend?
- 28Can I change the barcode protocol inside the templates? (iPrint&Label)
- 29When I run iPrint&Label, "Unconnected Printer" is displayed on my Android™ device.
- 30The tape is ejected with the paper liner separated from the tape.
- 31Can I use the app with my iPad? (iPrint&Label)
- 32How do I add, move or delete objects? (P-touch Design&Print / Design&Print 2)
- 33How do I print multiple lines of text? (P-touch Design&Print)
- 34The tape got jammed or stuck in the printer.
- 35The top and base layers of the laminated tape are misaligned.
- 36How do I set a tape cassette?
- 37Why doesn't my machine turn on when the Power button is pressed?
- 38The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 39How is the print head cleaning cassette used?
- 40How can I confirm the selected tape length? (P-touch Design&Print / Design&Print 2)
- 41I was using my mobile device and printer via Bluetooth®, but the connection was cut off. How do I connect the devices again?
- 42Can I change the barcode settings like barocde size? (iPrint&Label)
- 43Why are there a greater number of label templates when a device is on-line versus off-line? (iPrint&Label)
- 44Why does the power turn off when I press the print key?
- 45Where can I find my Brother printer's serial number?
- 46Can my printer use TZ/TZe tapes?
- 47Can I create a label with time&date? (iPrint&Label)
- 48The label does not cut well.
- 49Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 50The fabric tape became detached after washing.