FAQs & Troubleshooting
![]() |
Latest |
54 Results
- 112/04/2023Where can I find my Brother printer's serial number?
- 228/02/2023What Android™ mobile application can I use?
- 321/11/2022How do I transfer label or slip templates?
- 429/08/2022How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 518/04/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 631/03/2022How to delete the registry information and files related to the printer driver
- 728/03/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 828/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 924/03/2022Printing is not possible. (USB connection)
- 1024/03/2022How do I uninstall the printer driver?
- 1117/01/2022How to identify your Operating System (OS) for Windows or Mac
- 1210/12/2021How to open the Devices and Printers window
- 1309/12/2021How do I transfer label templates with P-touch Transfer Express?
- 1408/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 1527/07/2021How do I transfer templates or other data from the computer to the printer?
- 1627/11/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 1716/11/2020The AC adapter does not work.
- 1816/11/2020Is it possible to use a rubber stamp on the thermal paper?
- 1916/11/2020How long does it usually take to charge the battery?
- 2030/10/2020How do I print the inserted image maintaining its original size?
- 2115/10/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 2207/10/2020Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?
- 2303/06/2020When I try to use the database function, an application error occurs.
- 2419/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 2518/05/2020How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 2618/05/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 2718/05/2020How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 2818/05/2020My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 2918/05/2020How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 3018/05/2020How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 3118/05/2020The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 3215/05/2020The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 3315/05/2020The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 3413/05/2020How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 3513/05/2020How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 3613/05/2020The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 3713/05/2020Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 3813/05/2020What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 3913/05/2020What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 4008/05/2020Are there any precautions needed when using thermal paper?
- 4121/04/2020The Bluetooth® installation asks me for a PIN (or Pass Key). Where can I find this information?
- 4206/04/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 4331/03/2020The printer will not turn on.
- 4431/03/2020Can I use my car cigarette lighter socket to charge the battery?
- 4530/03/2020What do the indicator lights on the printer mean?
- 4627/03/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 4707/10/2019When I try to print multiple pages via Bluetooth® from a Windows 8 computer, the print becomes garbled.
- 4804/10/2019I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 4920/03/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 5013/03/2019The barcode number is not displayed below the barcode. (P-touch Editor for Windows)