FAQs & Troubleshooting
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54 Results
- 1What do the indicator lights on the printer mean?
- 2Printing is not possible. (USB connection)
- 3How do I transfer label or slip templates?
- 4Where can I find my Brother printer's serial number?
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6The Bluetooth® installation asks me for a PIN (or Pass Key). Where can I find this information?
- 7What Android™ mobile application can I use?
- 8P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 11How to identify your Operating System (OS) for Windows or Mac
- 12Can I use my car cigarette lighter socket to charge the battery?
- 13I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 14The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 15How do I uninstall the printer driver?
- 16How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 17How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 18How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 19When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 20When I try to print multiple pages via Bluetooth® from a Windows 8 computer, the print becomes garbled.
- 21How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 22What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 23How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 24My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 25How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 26I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 27The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 28I connected multiple printers of the same model to one computer but can only print from one of them.
- 29How to delete the registry information and files related to the printer driver
- 30How do I print the inserted image maintaining its original size?
- 31What is the difference between the Auto Format command and the Apply Layout Style command?
- 32When I try to use the database function, an application error occurs.
- 33I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 34The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 35How do I transfer templates or other data from the computer to the printer?
- 36The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 37Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 38How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 39How to open the Devices and Printers window
- 40Error messages do not appear when using the USB connection of my printer.
- 41Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 42What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 43How do I transfer label templates with P-touch Transfer Express?
- 44The AC adapter does not work.
- 45Is it possible to use a rubber stamp on the thermal paper?
- 46How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 47How long does it usually take to charge the battery?
- 48The printer will not turn on.
- 49My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 50How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
