FAQs & Troubleshooting
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63 Results
- 1Printing is not possible. (USB connection)
- 2What Android™ mobile application can I use?
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4Where can I find my Brother printer's serial number?
- 5The Bluetooth® installation asks me for a PIN (or Pass Key). Where can I find this information?
- 6My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 9Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 10I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 11I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 12The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 13How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 14I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 15I cannot install the printer driver or print in Windows 11.
- 16(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 17P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 18How to delete the registry information and files related to the printer driver
- 19How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 20How long does it usually take to charge the battery?
- 21I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 22When I try to print multiple pages via Bluetooth® from a Windows 8 computer, the print becomes garbled.
- 23How do I transfer label or slip templates?
- 24The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 25How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 26How to open the Devices and Printers window
- 27Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 28I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 29I connected multiple printers of the same model to one computer but can only print from one of them.
- 30How to identify your Operating System (OS) for Windows or Mac
- 31What do the indicator lights on the printer mean?
- 32Are there any precautions needed when using thermal paper?
- 33I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 34How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 35(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 36Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 37What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 38(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 39The printer will not turn on.
- 40I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 41The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 42Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 43How do I uninstall the printer driver?
- 44How do I transfer templates or other data from the computer to the printer?
- 45Can I use my car cigarette lighter socket to charge the battery?
- 46Is it possible to use a rubber stamp on the thermal paper?
- 47How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 48Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?
- 49When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 50The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
