FAQs & Troubleshooting
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64 Results
- 1Printing is not possible. (USB connection)
- 2I cannot install the printer driver or print in Windows 11.
- 3Where can I find my Brother printer's serial number?
- 4What Android™ mobile application can I use?
- 5How do I transfer label or slip templates?
- 6How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 7How do I transfer label templates with P-touch Transfer Express?
- 8How to open the Devices and Printers window
- 9I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 12Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 13How do I uninstall the printer driver?
- 14(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 15What do the indicator lights on the printer mean?
- 16I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 17I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 20Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 21My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 22I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 23The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 24How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 25I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 26Can I directly operate my printer from a self-developed application software and print a label?
- 27I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 28How do I transfer templates or other data from the computer to the printer?
- 29How to delete the registry information and files related to the printer driver
- 30The AC adapter does not work.
- 31How to identify your Operating System (OS) for Windows or Mac
- 32Can I use my car cigarette lighter socket to charge the battery?
- 33What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 34I connected multiple printers of the same model to one computer but can only print from one of them.
- 35How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 36My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 37Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 38When I try to print multiple pages via Bluetooth® from a Windows 8 computer, the print becomes garbled.
- 39Error messages do not appear when using the USB connection of my printer.
- 40I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 41The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 42The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 43Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 44(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 45How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 46The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 47What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 48How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 49The Bluetooth® installation asks me for a PIN (or Pass Key). Where can I find this information?
- 50Is it possible to use a rubber stamp on the thermal paper?
