FAQs & Troubleshooting
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372 Results
- 1Replace Drum
- 2What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 3Replace the Toner Cartridge
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Setup a Brother machine on a wireless (Wi-Fi) network.
- 6Vertical colored streaks or bands appear on the page
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Reset the Drum Counter
- 9The color of your printouts is not what you expected
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11Customize the Home Screen for ease of use.
- 12Document Jam
- 13Paper is Jammed Inside the Machine
- 14Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 15The printer status is Offline or Paused.
- 16Colors are light or faint on the whole page
- 17Use Universal Print (Windows)
- 18(Video) Load A4/Letter paper
- 19I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21Reset Your Brother Machine
- 22Replace the Belt Unit
- 23Toner scatter or toner stain
- 24Paper is Jammed underneath the Paper Tray
- 25Curled or wavy
- 26Load and Print Envelopes Using the MP Tray
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28White streaks or bands down the page
- 29Replace Fuser
- 30Ghost
- 31White spots
- 32I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33How to identify your Operating System (OS).
- 34Add your Brother machine with AirPrint (macOS)
- 35Load Paper in the Multi‑purpose Tray (MP Tray)
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37Replace PF Kit xx
- 38Carry out calibration to improve the color density
- 39Out of Memory/Print Data Full
- 40Replace the Waste Toner Box
- 41Paper is Jammed in the MP tray
- 42Print the Network Configuration Report
- 43Load Paper in the Paper Tray
- 44Easy Scan to E-mail
- 45Clean the Drum Unit
- 46Toner Low
- 47Reset the Network Settings to the Factory Settings
- 48When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 49(Video) Set up your Brother machine
- 50Install the Tower Tray Unit.