FAQs & Troubleshooting
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290 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 3The color of your printouts is not what you expected
- 4Replace Toner
- 5Replace Drum
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8White spots or hollow print
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 102-sided Disabled
- 11Load paper in the paper tray
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Jam Rear
- 18Jam Tray 1 / Jam Tray 2
- 19Curled or wavy
- 20I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 21Replace Belt
- 22Jam 2-sided
- 23Jam Inside
- 24Replace Fuser
- 25I keep getting the error message "Authenticate Err (Authentication error)".
- 26Condensation
- 27Toner Error
- 28Replace Laser
- 29Cooling Down
- 30White streaks or bands down the page
- 31Colored lines across the page
- 32Belt End Soon
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 35I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 36Out of Memory/Print Data Full
- 37Drum End Soon
- 38Reset the Network Settings to the Factory Settings
- 39The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 40Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42Replace PF Kit xx
- 43Color misregistration
- 44Document Jam
- 45Blank page or some colors are missing.
- 46Receive faxes on the computer for Windows (PC-FAX Receive)
- 47Print Unable XX
- 48WT Box End Soon
- 49What driver package format is supported by my Linux distribution?
- 50Wireless setup is requesting a WPS PIN to complete the setup