FAQs & Troubleshooting
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162 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Set up your Brother machine
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Paper is Jammed in the Paper Tray
- 6(Video) Paper is Jammed in the Manual Feed Slot
- 7The color of your printouts is not what you expected
- 8Vertical colored streaks or bands appear on the page
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10Install the Brother Mobile Connect application (for mobile device)
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12(Video) Paper is Jammed inside the Machine
- 13What is the recommended paper?
- 14Uneven color density across the page
- 15How to identify your Operating System (OS).
- 16Cannot Print ##
- 17What is the default password for my BRAdmin or Web Based Management?
- 18Color offset
- 19(Video) Paper is Jammed in the MP tray
- 20What is the default password for my Brother machine?
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 23Adjust color settings by using the custom setting in the printer driver (Windows only)
- 24The printer status is Offline or Paused.
- 25Document Jam
- 26Set Telephone Line Compatibility for Interference and VoIP Systems
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28What driver package format is supported by my Linux distribution?
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30Add your Brother machine with AirPrint (macOS)
- 31Condensation
- 32Cartridge Error
- 33When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 34Wrong Toner Cartridge
- 35(Video) Document is Jammed under the Document Cover
- 36(Video) Document is Jammed in the Top of the ADF Unit
- 37Enable the Brother machine's network interface.
- 38Toner scatter or toner stain
- 39Ghosting images
- 40Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 41I cannot print full-page photos or images using Email Print.
- 42I cannot print using my Brother machine on a wired network (Windows/macOS)
- 43Set up your Brother machine on a wireless network (Windows/macOS)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46Cannot Scan ##
- 47No Toner
- 48Toner Low
- 49Drum !
- 50I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)