FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Black lines down the page
- 3Install the Brother Mobile Connect application (for mobile device)
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Ghosting images
- 6The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 7Toner specks
- 8Cannot Print ##
- 9What is the default password for my BRAdmin or Web Based Management?
- 10(Video) Document is Jammed under the Document Cover
- 11(Video) Set up your Brother machine
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13How to identify your Operating System (OS).
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 15Poor fixing
- 16(Video) Paper is Jammed in the 2-sided Tray
- 17(Video) Paper is Jammed in the Back of the Machine
- 18(Video) Paper is Jammed inside the Machine
- 19(Video) Paper is Jammed in the Paper Tray
- 20(Video) Paper is Jammed in the MP tray
- 21I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 22I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24Install the optional lower tray
- 25I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27(Video) Remove Small Scraps of Paper Jammed in the ADF
- 28Discover the MAC address of the Brother network card
- 29A security warning appears when accessing Web Based Management via HTTPS.
- 30Delete a network scanner entry. (Linux)
- 31I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 32Firewall port requirements of the Scan Key Tool (Linux)
- 33What is the default password for my Brother machine?
- 34Add your Brother machine with AirPrint (macOS)
- 35I cannot print full-page photos or images using Email Print.
- 36Use Universal Print (Windows)
- 37I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 38Wireless setup is requesting a WPS PIN to complete the setup
- 39After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 40(Video) Document is Jammed in the Top of the ADF Unit
- 41Protect your Brother machine against unauthorised access over the network
- 42Delete print jobs from the print queue.
- 43The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 442-sided Disable or 2-sided Disabled
- 45Why doesn't my Brother machine have a dial tone?
- 46Drum End Soon
- 47Lines across the page
- 48What is the recommended paper?
- 49Can I send a print job to multiple machine email addresses using Email Print?
- 50I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)