FAQs & Troubleshooting
![]() |
Latest |
347 Results
- 5127/03/2023The printer status is Offline or Paused.
- 5217/03/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 5317/03/2023Open the "Scanners and Cameras" and Properties.
- 5415/02/2023How to use Driver Deployment Wizard(only available for Windows)
- 5515/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 5615/02/2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 5714/02/2023Scan a document in Windows 8 and Windows 10.
- 5814/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 5919/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 6019/12/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 6124/11/2022Log on as a restricted user when the Secure Function Lock feature is turned ON.
- 6224/11/2022Import a Certificate and Private Key
- 6315/11/2022Export the Certificate and Private Key
- 6425/10/2022Print Documents Securely Using SSL/TLS
- 6524/10/2022Install a Certificate on Your Brother Machine
- 6620/10/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 6717/10/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 6817/10/2022Register the IC card for user authentication in Secure Function Lock
- 6903/10/2022Send Scanned Data directly to your email address when the network security feature is enabled. (Active Directory® Authentication / LDAP Authentication / Secure Function Lock)
- 7003/10/2022Restrict the functions available on your Brother machine and the number of prints.
- 7127/09/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7226/09/2022Configure Email Sending or Receiving Using Web Based Management
- 7313/09/2022Secure Print (Windows®)
- 7406/09/2022Configure and use PC-FAX (CUPS) (Linux)
- 7506/09/2022Print on Both Sides of the Paper (Macintosh)
- 7601/09/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 7730/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 7822/08/2022Configure the Scan to Email Feature (Linux)
- 7916/08/2022Create or Delete Your Print Profile (Windows®)
- 8010/08/2022Print as a Booklet (Windows®)
- 8109/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 8203/08/2022Print as a Poster (Windows®)
- 8328/07/2022Update the Driver or Firmware for your Brother machine
- 8426/07/2022Configure and use the Scan Key Tool (Linux)
- 8519/07/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 8613/07/2022Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 8730/06/2022Print the Network Configuration Report
- 8830/06/2022Check the Node Name of the Brother machine
- 8923/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 9020/06/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 9109/06/2022Access Web Based Management
- 9209/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9302/05/2022Print on Both Sides of the Paper (Windows®)
- 9425/04/2022Where can I find my Brother machine's serial number?
- 9520/04/2022Uninstall the Brother Software and Drivers (Windows)
- 9614/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9711/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 9811/04/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 9907/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 10001/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.