FAQs & Troubleshooting
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344 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3(Video) Load A4/Letter paper
- 4Set up a Scan to Network Profile
- 5Black toner marks across the page
- 6What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Image skewed
- 9Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Setup a Brother machine on a wireless (Wi-Fi) network.
- 12What is Brother iPrint&Scan?
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Curled or wavy
- 16(Video) Connect telephone line and power cords
- 17Print on Both Sides of the Paper (Windows®)
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19Paper is Jammed in the Back of the Machine
- 20(Video) Replace the Toner Cartridge
- 21Reduce Printing Noise
- 22Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 23My Brother machine could not be found over the network when I installed drivers on my computer.
- 24(Video) Unpack your Brother machine and install the toner cartridge
- 25Paper is Jammed in the Paper Tray
- 26Change Memory Receive Options
- 27Configure the Store Print Log to Network Settings Using Web Based Management
- 28Change the printer driver settings (Windows/macOS)
- 29Reset the Network Settings to the Factory Settings
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 33Forward Incoming Faxes to Another Machine
- 34Easy Scan to E-mail
- 35What is Storage PC Print Data using Active Directory®? (Windows)
- 36Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 38The printer status is Offline or Paused.
- 39Paper is Jammed in the MP tray
- 40Replace Drum
- 41I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 42Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 43Delete print jobs from the print queue.
- 44The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 45I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 46Wrinkles or creases
- 47Confirm that a FAX I sent was received correctly.
- 48Print on Both Sides of the Paper (Macintosh)
- 49Print as a Poster (Windows®)
- 50(Video) Set up your Brother machine