FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the Paper Tray
- 3The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 4I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 5I cannot print on a wireless (Wi-Fi) network (Windows)
- 6(Video) Paper is Jammed in the 2-sided Tray
- 7(Video) Paper is Jammed in the Back of the Machine
- 8(Video) Paper is Jammed inside the Machine
- 9Add your Brother machine with AirPrint (macOS)
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11(Video) Set up your Brother machine
- 12The printer status is Offline or Paused.
- 13(Video) Paper is Jammed in the MP tray
- 14I cannot print full-page photos or images using Email Print.
- 15Check the remaining ink or toner level (Linux)
- 16Protect your Brother machine against unauthorised access over the network
- 17Toner Low or Prepare New Toner Cartridge
- 18I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Wrong Toner or Wrong Toner Cartridge
- 21I cannot print on a wireless (Wi-Fi) network (Mac)
- 22(Video) Remove Small Scraps of Paper Jammed in the ADF
- 23Control Printer Driver settings (only available for Windows)
- 24Enable the Brother machine's network interface.
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 26What is the default password for my BRAdmin or Web Based Management?
- 27Toner specks
- 28Install the optional lower tray
- 29When I print images, the quality is not good (Linux)
- 30I cannot print using my Brother machine on a wired network (Windows/macOS)
- 31Install the Brother Mobile Connect application (for mobile device)
- 32What is the difference between the toner cartridge and the drum unit?
- 33Cannot Print ##
- 34When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 35What is the recommended paper?
- 36I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 37Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 38When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 39What driver package format is supported by my Linux distribution?
- 40I installed scan-key-tool, but it does not work. (Linux)
- 41I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 42Update the Driver or Firmware for your Brother machine
- 43My Brother machine could not be found over the network when I installed drivers on my computer.
- 44What is the Network Shared printing?
- 45Document Jam
- 46Ghosting images
- 47Black lines down the page
- 48I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 49What is the default password for my Brother machine?
- 50I cannot connect my machine to a Windows 11 computer via USB.