FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Paper is Jammed in the Paper Tray
- 3What is the default password for my Brother machine?
- 4I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5Delete print jobs from the print queue.
- 6(Video) Paper is Jammed in the Back of the Machine
- 7Use Universal Print (Windows)
- 8The printer status is Offline or Paused.
- 9What is the default password for my BRAdmin or Web Based Management?
- 10Install the Brother Mobile Connect application (for mobile device)
- 11Protect your Brother machine against unauthorised access over the network
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 172-sided Disable or 2-sided Disabled
- 18I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 19I cannot print full-page photos or images using Email Print.
- 20(Video) Set up your Brother machine
- 21Drum End Soon
- 22Toner specks
- 23(Video) Paper is Jammed inside the Machine
- 24Ghosting images
- 25The scanning speed is slow when scanning from my machine. (Windows)
- 26I cannot print using my Brother machine on a wired network (Windows/macOS)
- 27Media Type Mismatch or Media Mismatch
- 28Discover the MAC address of the Brother network card
- 29Cannot Print ##
- 30Cannot Detect
- 31Toner Low or Prepare New Toner Cartridge
- 32Install the optional lower tray
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34"Offline" appears on the Status Monitor. (Windows)
- 35The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 36Poor fixing
- 37I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 38I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 39Where can I download Brother iPrint&Scan application for Mac?
- 40Firewall port requirements of the Scan Key Tool (Linux)
- 41I cannot print on a wireless (Wi-Fi) network (Windows)
- 42Enable the Brother machine's network interface.
- 43No Toner
- 44Drum !
- 45What is the recommended paper?
- 46When I print images, the quality is not good (Linux)
- 47I installed scan-key-tool, but it does not work. (Linux)
- 48Delete a network scanner entry. (Linux)
- 49To install the printer driver easily using a tool. (Linux)
- 50Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network