FAQs & Troubleshooting
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341 Results
- 1Replace Drum
- 2What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4(Video) Replace the Toner Cartridge
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Easy Scan to E-mail
- 7Reset the Drum Counter
- 8Forward Incoming Faxes to Another Machine
- 9Image skewed
- 10I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 11Paper is Jammed inside the Machine
- 12Setup a Brother machine on a wireless (Wi-Fi) network.
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14Document Jam
- 15I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 16The printer status is Offline or Paused.
- 17Reset the Network Settings to the Factory Settings
- 18Add your Brother machine with AirPrint (macOS)
- 19Enable the Brother machine's network interface.
- 20Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Curled or wavy
- 23Change Memory Receive Options
- 24Set up my Brother machine to forward the received faxes to another location.
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 27Black lines down the page
- 28I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 29I cannot print on a wireless (Wi-Fi) network (Windows)
- 30What is Brother iPrint&Scan?
- 31Wrinkles or creases
- 32Use Universal Print (Windows)
- 33My Brother machine could not be found over the network when I installed drivers on my computer.
- 34(Video) Load A4/Letter paper
- 35Smudges on printed pages (Poor fixing)
- 36Store Incoming Faxes in the Machine's Memory
- 37Paper is Jammed in the Back of the Machine
- 38What is the default password for my Brother machine?
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40Print the Network Configuration Report
- 41A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 42White spots or black spots at 94 mm (3.7 in.) intervals
- 43Paper is Jammed in the MP tray
- 44Black toner marks across the page
- 45Lines across the page
- 46I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 47Clean the Drum Unit
- 48Wireless setup is requesting a WPS PIN to complete the setup
- 49Turn Off Memory Receive
- 50Check the Remaining Life of Parts