FAQs & Troubleshooting
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341 Results
- 1Replace Drum
- 2(Video) Replace the Toner Cartridge
- 3What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 4Reset the Drum Counter
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 7Print the Network Configuration Report
- 8Paper is Jammed inside the Machine
- 9Reset the Network Settings to the Factory Settings
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Setup a Brother machine on a wireless (Wi-Fi) network.
- 12Easy Scan to E-mail
- 13Enable the Brother machine's network interface.
- 14I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 15The printer status is Offline or Paused.
- 16Image skewed
- 17Set up a Scan to Network Profile
- 18Print on Both Sides of the Paper (Windows®)
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20(Video) Load A4/Letter paper
- 21Paper is Jammed in the MP tray
- 22Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 23Curled or wavy
- 24Smudges on printed pages (Poor fixing)
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27Paper is Jammed in the 2-sided Tray
- 28Faint
- 29"Offline" appears on the Status Monitor.
- 30Check the Remaining Life of Parts
- 31Set up your Brother machine on a wireless network.
- 32I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 34Gray background
- 35Media Type Mismatch or Media Mismatch
- 36The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 37Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 38Adjust the Machine's Volume
- 39The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 40What driver package format is supported by my Linux distribution?
- 41I cannot print using my Brother machine on a wireless network (Mac)
- 42Dial Restriction for Fax sending.
- 43(Video) Unpack your Brother machine
- 44How to identify your Operating System (OS).
- 45Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 46Paper is Jammed in the Back of the Machine
- 47Paper is Jammed in the Paper Tray
- 48White lines, bands or ribbing across the page
- 49What is the default password for my Brother machine?
- 50I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)