FAQs & Troubleshooting
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337 Results
- 1Replace Drum
- 2What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 3Easy Scan to E-mail
- 4Reset the Drum Counter
- 5(Video) Unpack your Brother machine
- 6Paper is Jammed inside the Machine
- 7(Video) Replace the Toner Cartridge
- 8Curled or wavy
- 9Print the Network Configuration Report
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11Setup a Brother machine on a wireless (Wi-Fi) network.
- 12Set up a Scan to Network Profile
- 13Image skewed
- 14How to identify your Operating System (OS).
- 15Reset the Network Settings to the Factory Settings
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 18The printer status is Offline or Paused.
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 20Wrinkles or creases
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 22Wireless setup is requesting a WPS PIN to complete the setup
- 23I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 24I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 25(Video) Load A4/Letter paper
- 26Paper is Jammed in the Paper Tray
- 27I cannot print on a wireless (Wi-Fi) network (Windows)
- 28Use Universal Print (Windows)
- 29Print on Both Sides of the Paper (Macintosh)
- 30"Offline" appears on the Status Monitor.
- 31Document Jam
- 32Faint
- 33Enable the Brother machine's network interface.
- 34Add your Brother machine with AirPrint (macOS)
- 35I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 36I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 37I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 38Print on Both Sides of the Paper (Windows®)
- 39(Video) Connect telephone line and power cords
- 40The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42Black lines down the page
- 43Send Scanned Data to an Email Server
- 44The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 45Secure Print (Windows®)
- 46Set Sleep Mode Countdown
- 47Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 48Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 49(Video) Set up your Brother machine
- 50Paper is Jammed in the 2-sided Tray