FAQs & Troubleshooting
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344 Results
- 1Replace Drum
- 2(Video) Replace the Toner Cartridge
- 3What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 4Easy Scan to E-mail
- 5Setup a Brother machine on a wireless (Wi-Fi) network.
- 6Reset the Drum Counter
- 7Paper is Jammed inside the Machine
- 8I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 9The printer status is Offline or Paused.
- 10I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 11Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 13Drum !
- 14I cannot print using my Brother machine on a wireless network (Mac)
- 15The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 16Reset the Network Settings to the Factory Settings
- 17I cannot print on a wireless (Wi-Fi) network (Windows)
- 18Enable the Brother machine's network interface.
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 21Paper is Jammed in the 2-sided Tray
- 22What is the default password for my Brother machine?
- 23Change machine settings from your computer.
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25Set up a Scan to Network Profile
- 26Add your Brother machine with AirPrint (macOS)
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28Forward Incoming Faxes to Another Machine
- 29(Video) Unpack your Brother machine
- 30(Video) Load A4/Letter paper
- 31Clean the Drum Unit
- 32Document Jam
- 33I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 34Set up your Brother machine on a wireless network.
- 35The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 36Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 37Install the optional lower tray
- 38Print the Network Configuration Report
- 39Print on Both Sides of the Paper (Windows®)
- 40Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 41(Video) Connect telephone line and power cords
- 42Smudges on printed pages (Poor fixing)
- 43Gray background
- 44Clean the Machine
- 45Check the Remaining Life of Parts
- 46Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 47Print a web page from iPrint&Scan when using an Android™ mobile device.
- 48Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 49How to identify your Operating System (OS).
- 50The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.