FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the Paper Tray
- 3(Video) Paper is Jammed in the Back of the Machine
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6(Video) Set up your Brother machine
- 7Toner Low or Prepare New Toner Cartridge
- 8(Video) Paper is Jammed in the MP tray
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 11Ghosting images
- 12What is the default password for my Brother machine?
- 13Media Type Mismatch or Media Mismatch
- 14Self-Diagnostic
- 15The scanning speed is slow when scanning from my machine. (Windows)
- 16Add your Brother machine with AirPrint (macOS)
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Wireless setup is requesting a WPS PIN to complete the setup
- 19(Video) Remove Small Scraps of Paper Jammed in the ADF
- 20(Video) Document is Jammed in the Top of the ADF Unit
- 21My Brother machine could not be found over the network when I installed drivers on my computer.
- 22How to identify your Operating System (OS).
- 23Change the printer driver settings (Windows)
- 24The printer status is Offline or Paused.
- 25Poor fixing
- 26Document Jam
- 27Lines across the page
- 28I cannot print full-page photos or images using Email Print.
- 29Check the remaining ink or toner level (Linux)
- 30Set Telephone Line Compatibility for Interference and VoIP Systems
- 31I cannot print on a wireless (Wi-Fi) network (Mac)
- 32How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 33(Video) Document is Jammed under the Document Cover
- 34The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 35Enable the Brother machine's network interface.
- 36Discover the MAC address of the Brother network card
- 37What is the default password for my BRAdmin or Web Based Management?
- 38Drum End Soon
- 39Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 40I cannot connect my machine to a Windows 11 computer via USB.
- 41A security warning appears when accessing Web Based Management via HTTPS.
- 42Use Universal Print (Windows)
- 43What driver package format is supported by my Linux distribution?
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45To install the printer driver easily using a tool. (Linux)
- 46Firewall port requirements of the Scan Key Tool (Linux)
- 47Update the Driver or Firmware for your Brother machine
- 48I get a TS error when trying to print on a wireless network.
- 49Set up your Brother machine on a wireless network (Windows/macOS)
- 50The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).