FAQs & Troubleshooting
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163 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Set up your Brother machine
- 3How to identify your Operating System (OS).
- 4What is the default password for my Brother machine?
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6My Brother machine could not be found over the network when I installed drivers on my computer.
- 7The color of your printouts is not what you expected
- 8(Video) Paper is Jammed in the Back of the Machine
- 9(Video) Paper is Jammed inside the Machine
- 10(Video) Paper is Jammed in the 2-sided Tray
- 11(Video) Paper is Jammed in the Paper Tray
- 12Install the Brother Mobile Connect application (for mobile device)
- 13Set up your Brother machine on a wireless network (Windows/macOS)
- 14Set Telephone Line Compatibility for Interference and VoIP Systems
- 15What is the default password for my BRAdmin or Web Based Management?
- 16(Video) Paper is Jammed in the Manual Feed Slot
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Cannot Print ##
- 19What driver package format is supported by my Linux distribution?
- 20Vertical colored streaks or bands appear on the page
- 21I cannot print on a wireless (Wi-Fi) network (Windows)
- 22No Paper / No Paper Tray1/Tray2/MP Tray
- 23Drum !
- 24Protect your Brother machine against unauthorised access over the network
- 25Toner Low
- 26Document Jam
- 27Add your Brother machine with AirPrint (macOS)
- 28Wireless setup is requesting a WPS PIN to complete the setup
- 29Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 30When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 33The printer status is Offline or Paused.
- 34Toner scatter or toner stain
- 35I cannot print using my Brother machine on a wired network (Windows/macOS)
- 36I cannot print on a wireless (Wi-Fi) network (Mac)
- 37Enable the Brother machine's network interface.
- 38Cannot Detect
- 39Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41Uneven color density across the page
- 42Configure and use PC-FAX (CUPS) (Linux)
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44(Video) Remove Small Scraps of Paper Jammed in the ADF
- 45(Video) Document is Jammed under the Document Cover
- 46(Video) Document is Jammed in the Top of the ADF Unit
- 47I cannot scan via network.
- 48I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 49What is the recommended paper?
- 50I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)