FAQs & Troubleshooting
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163 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5The scanning speed is slow when scanning from my machine. (Windows)
- 6How to identify your Operating System (OS).
- 7(Video) Set up your Brother machine
- 8Set Telephone Line Compatibility for Interference and VoIP Systems
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Install the Brother Mobile Connect application (for mobile device)
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12(Video) Paper is Jammed in the Back of the Machine
- 13Delete print jobs from the print queue.
- 14What driver package format is supported by my Linux distribution?
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16Vertical colored streaks or bands appear on the page
- 17Add your Brother machine with AirPrint (macOS)
- 18Cannot Scan ##
- 19What is the default password for my BRAdmin or Web Based Management?
- 20(Video) Paper is Jammed inside the Machine
- 21What is the default password for my Brother machine?
- 22Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 23I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 24Export an address book and import it to another machine
- 25(Video) Document is Jammed under the Document Cover
- 26Enable the Brother machine's network interface.
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Open the Control Panel (For Windows)
- 29Uneven color density across the page
- 30Document Jam
- 31I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 32I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 33Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35Check the remaining ink or toner level (Linux)
- 36I cannot print using my Brother machine on a wired network (Windows/macOS)
- 37How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 38(Video) Remove Small Scraps of Paper Jammed in the ADF
- 39(Video) Document is Jammed in the Top of the ADF Unit
- 40Media Type Mismatch or Media Mismatch
- 41(Video) Paper is Jammed in the Manual Feed Slot
- 42Cannot Print ##
- 43I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 44(Video) Paper is Jammed in the Paper Tray
- 45What is the recommended paper?
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47Adjust color settings by using the custom setting in the printer driver (Windows only)
- 48The printer status is Offline or Paused.
- 49Color offset
- 50Toner scatter or toner stain