FAQs & Troubleshooting
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151 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Install the Brother Mobile Connect application (for mobile device)
- 5(Video) Paper is Jammed in the Back of the Machine
- 6(Video) Paper is Jammed inside the Machine
- 7(Video) Paper is Jammed in the Paper Tray
- 8Set Telephone Line Compatibility for Interference and VoIP Systems
- 9(Video) Paper is Jammed in the 2-sided Tray
- 10What driver package format is supported by my Linux distribution?
- 11(Video) Set up your Brother machine
- 12(Video) Load an Envelope (Manual Feed Slot)
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 14What is the default password for my BRAdmin or Web Based Management?
- 15I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 16What is the default password for my Brother machine?
- 17How to identify your Operating System (OS).
- 182-sided Disable or 2-sided Disabled
- 19Use Universal Print (Windows)
- 20Wireless setup is requesting a WPS PIN to complete the setup
- 21(Video) Remove Small Scraps of Paper Jammed in the ADF
- 22(Video) Document is Jammed under the Document Cover
- 23Change the printer driver settings (Windows)
- 24The printer status is Offline or Paused.
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 26Black lines down the page
- 27I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 28(Video) Document is Jammed in the Top of the ADF Unit
- 29Self-Diagnostic
- 30No Toner
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32My Brother machine could not be found over the network when I installed drivers on my computer.
- 33Document Jam
- 34Toner specks
- 35Lines across the page
- 36(Video) Paper is Jammed in the Output Paper Tray
- 37Media Type Mismatch or Media Mismatch
- 38Manual Feed
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40Add your Brother machine with AirPrint (macOS)
- 41I cannot print full-page photos or images using Email Print.
- 42I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44I cannot print using my Brother machine on a wired network (Windows/macOS)
- 45Wrong Toner or Wrong Toner Cartridge
- 46I cannot print on a wireless (Wi-Fi) network (Mac)
- 47How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 48Protect your Brother machine against unauthorised access over the network
- 49Delete print jobs from the print queue.
- 50Cannot Scan ##