FAQs & Troubleshooting
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151 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2How to identify your Operating System (OS).
- 3What is the default password for my Brother machine?
- 4(Video) Set up your Brother machine
- 5What is the default password for my BRAdmin or Web Based Management?
- 6(Video) Paper is Jammed in the Paper Tray
- 7Cannot Scan ##
- 8When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10(Video) Paper is Jammed inside the Machine
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12The printer status is Offline or Paused.
- 13Document Jam
- 14Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 15Set Telephone Line Compatibility for Interference and VoIP Systems
- 16Toner Low or Prepare New Toner Cartridge
- 17(Video) Paper is Jammed in the Back of the Machine
- 18I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 19I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 20Enable the Brother machine's network interface.
- 21(Video) Paper is Jammed in the 2-sided Tray
- 22Set up your Brother machine on a wireless network (Windows/macOS)
- 23Cannot Detect
- 24I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 25I cannot scan via network.
- 26I cannot print full-page photos or images using Email Print.
- 27(Video) Document is Jammed in the Top of the ADF Unit
- 28"Offline" appears on the Status Monitor. (Windows)
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30Change the printer driver settings (Windows)
- 31How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 32Wireless setup is requesting a WPS PIN to complete the setup
- 33I cannot print using my Brother machine on a wired network (Windows/macOS)
- 34I cannot print on a wireless (Wi-Fi) network (Mac)
- 35The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37(Video) Load an Envelope (Manual Feed Slot)
- 38Delete print jobs from the print queue.
- 39The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 40I cannot print from my computer via USB.
- 41Cannot Print ##
- 42Toner Ended
- 43Configure and use the Scan Key Tool (Linux)
- 44Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 45Open the Control Panel (For Windows)
- 46Uninstall the Brother Software and Drivers (Windows)
- 47I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 48I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 49Configure and use PC-FAX (CUPS) (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)